Latest news
March 26, 2026
Reminder: Pharmacare took effect in British Columbia (B.C.) on March 1, 2026
March 19, 2026
Enhancing the plan member benefits experience on mysunlife.ca
March 19, 2026
Past communications
March 12, 2026
Build a culture of awareness: March fraud prevention month
This March, we’re launching an interactive fraud prevention campaign featuring a real-life-scenario quiz that helps employees recognize and prevent benefits fraud and abuse.
March 5, 2026
Introducing dedicated menopause support through Lumino Health Virtual Care, by Dialogue
We’re excited to announce that dedicated menopause support in now available through Lumino Health Virtual Care, by Dialogue, at no additional cost to plan sponsors.
February 19, 2026
2026 Dental plan updates: adjusting fees to maintain quality care
Canadian dental associations have published their annual fee guides, which Sun Life uses to set reimbursement rates for dental services.
January 22, 2026
Medical cannabis coverage now includes chronic and neuropathic pain
We understand that living with chronic and neuropathic pain can be a big challenge. That’s why we’re happy to announce our optional medical cannabis coverage now includes these conditions.
January 22, 2026
Insights from 2025 – Providing you with Best in Health solutions
Our 2025 summary is here!
December 11, 2025
New Bright Paper report: Understanding Generation Z’s impact in the workplace
Our new Bright Paper report, The kids are all grown up – Checking in on Generation Z, provides insights on Gen Z health needs and trends today in the workplace.
December 11, 2025
The federal government announced the 2026 Employment Insurance (EI) rates and maximum amounts.
November 27, 2025
Lumino Health Virtual Care, by Dialogue is there for your employees
Lumino Health Virtual Care, by Dialogue can help support your plan members by quickly assessing their physical and mental health concerns.
November 20, 2025
Diabetes Awareness Month: Educational resources for you and your employees
At Sun Life, we’re dedicated to helping Canadians manage their diabetes and live healthier lives.
November 13, 2025
Quebec group insurance pooling update for 2026 – what’s changing?
We’ve started applying new pooling levels and fees to all 2026 renewal calculations that involve Quebec plan members.
November 13, 2025
Sun Life Provider eClaims service now covers mental health and paramedical practitioners
This fall, we’re extending our Provider eClaims (direct billing) service to include additional paramedical practitioners.
October 30, 2025
We’re excited to announce a new report in our Designed for Health series: Focus on women’s health – emerging trends, effective supports.
October 23, 2025
New standardized Initial Disability Insurance Medical Statement coming soon!
We are happy to align with the Canadian Life and Health Insurance Association (CLHIA) initiative to standardize Attending Physician’s Statements.
October 16, 2025
Reminder: Bereavement support available to beneficiaries of life claims
We want to remind you about complimentary bereavement support available to eligible* Sun Life beneficiaries, through Empathy.
October 2, 2025
Here are some important considerations they should always take before travelling.
September 25, 2025
We have some news to share with you about new EAP enhancement, the timing of Lumino Health Virtual Care–related contract change, and Lumino Health branding.
September 25, 2025
World Mental Health Day: Educational resources for your employees
Mental health continues to be a key factor in creating a supportive and productive workplace.
September 18, 2025
New: Menopause education guide for employees
To help educate plan members about the menopause transition, we’ve created a new guide.
September 18, 2025
Building resilience to the health impacts of climate and extreme weather
Our new research report addresses the effects of climate and extreme weather events on workplace health.
September 18, 2025
Free virtual event: Menopause Works Here™ Employer Best Practices Session, sponsored by Sun Life
This free webinar, hosted by the Menopause Foundation of Canada, will address a critical workplace issue affecting productivity, retention, and organizational success.
September 18, 2025
Sharing our 2025 mid-year review
To help showcase the work we’ve been doing, here’s a recap of our achievements so far in 2025.
September 11, 2025
Driving Value: Innovative benefits solutions for today and tomorrow
Our new report demonstrates how our comprehensive health solutions can deliver value to your organization and employees, especially when navigating challenging and uncertain times.
September 11, 2025
New Women's Health Guidebook – insights on emerging trends in women’s health
As an employer, supporting women's health is crucial for building an inclusive, productive workplace and attracting top talent. Sun Life sponsored Benefits Canada’s "Plan Sponsor's Guide to Women's Health".
July 31, 2025
New report on mental health disparities between men and women in the workplace
This report sheds light on the crucial differences in mental health experiences and challenges faced by men and women and what that means for the workplace.
July 31, 2025
Announcing Sun Life Medical Second Opinion, by Dialogue
We’re happy to announce a new service available through the Lumino Health Virtual Care platform.
July 10, 2025
Understanding the effects of climate change on employee health
We’ve created an infographic to help you understand and address these concerns in your organization.
July 10, 2025
Changes to the out-of-pocket maximum and co-insurance amount in Quebec
The Régie de l’assurance maladie du Québec (RAMQ) announced changes to the Quebec drug insurance plan.
July 3, 2025
Now available across Canada: NEW smoking cessation coaching program
We’re providing free access to a 1:1 coaching program called Can Quit.
June 19, 2025
Reminder: Please update records for full-time students and over-age dependents
The new school year is approaching and it's important that Clients update records for over-age dependents.
June 19, 2025
New Designed for Health report now available!
We’re excited to announce a new report in our Designed for Health series: Shifting tides in disability claims - Addressing mental health and chronic disease in the workplace.
May 22, 2025
Support for those impacted by the wildfires in Canada
We know that the fires in Canada have devastating effects and may have caused you and/or your plan members to have to evacuate your homes quickly.
June 3, 2025
Important update: new extension format to reach your GB SunAdvantage Client Service Specialist
We are writing to inform you of an important change. Our GB SunAdvantage Client Service is upgrading its communication system from Avaya to Amazon Connect on June 3, 2025.
May 22, 2025
Introducing our new fraud prevention brochure
We’re excited to share our latest resource in the fight against benefits fraud.
May 15, 2025
The Canada Disability Benefit: Details & Impact
As of May 15, 2025, regulations supporting the Canada Disability Benefit (CDB) will come into force.
May 15, 2025
Coming soon: we’re evolving the digital experience for your employees!
We’re making it easier for your employees to seamlessly manage their health, wealth, and protection needs using the my Sun Life mobile app.
April 24, 2025
Navigating challenges and thriving in uncertainty
Our guide to organizational resilience, Navigating challenges and thriving in uncertainty, can help you foster a supportive work environment during these turbulent times.
April 24, 2025
Now available: refreshed mental health training for your workplace leaders
We’re excited to announce that we’ve simplified our mental health training videos to better support your managers and supervisors in the workplace.
April 3, 2025
Coming in April: the e-beneficiary plan member campaign
On April 28, we’ll relaunch a digital beneficiary campaign that previously ran in April 2024, to encourage plan members to add a beneficiary for eligible benefits.
March 27, 2025
Cyber-enabled fraud prevention is a year-round commitment
Fraud Prevention Month comes to an end, but it’s important to stay alert and vigilant throughout the year.
March 27, 2025
Nova Scotia Harmonized Sales Tax (HST) on applicable services will decrease on April 1, 2025
Effective April 1, 2025, the Nova Scotia HST on applicable services will decrease from 15% to 14%, as announced in the province’s budget on October 23, 2024.
March 14, 2025
Fraud Prevention Month: educational podcasts now available
March is Fraud Prevention Month. And to help you and your plan members understand the many aspects of fraud, the Fraud Risk Management team has recorded a series of educational podcasts on cyber-enabled fraud.
March 4, 2025
Addressing the gender health gap through your group benefit plans
This year's theme highlights the urgent need to reduce the barriers that women face. These barriers take all forms, and health care is a critical one.
February 27, 2025
2025 Dental plan updates: adjusting fees to maintain quality care
Canadian dental associations have published their annual fee guides, which Sun Life uses to set reimbursement rates for dental services. Most fee guide increases this year are lower than last year.
February 24, 2025
Leadership announcement for Sun Life Canada
We’re excited to announce key leadership changes at Sun Life Canada that will strengthen our commitment to providing innovative solutions in group retirement and health services.
February 6, 2025
Introducing bereavement support services for life insurance claim beneficiaries
The loss of a loved one is a challenging time. Not only do beneficiaries deal with the grief of their loss, but there can also be a heavy administrative burden.
January 30, 2025
It highlights the meaningful results from solutions we’ve provided to help support the health and well-being of your employees.
January 16, 2025
New women’s health toolkit to help close the gender health gap
This new toolkit is your go-to resource. It includes research, best practices, and information on products and solutions specific to women’s health.
December 12, 2024
Increase in Employment Insurance maximum insurable earnings will change Short-Term Disability plans
The federal government announced the 2025 Employment Insurance (EI) rates and maximums. Below are the new rates and the start date.
December 5, 2024
Quitting smoking is hard. Help your employees stop smoking with coaching support
Smoking is the leading preventable cause of premature death and disease worldwide.
November 15, 2024
Postal services have come to a stop: what’s next?
As of November 15, 2024, Canadian postal operations have come to a complete stop. Service to our Clients remains our top priority.
November 7, 2024
Quebec group insurance pooling update for 2025 – what’s changing?
Every year, the Quebec Drug Insurance Pooling Corporation (also referred to as the Société de compensation en assurance médicaments du Québec) revises the Quebec group insurance pooling terms and conditions.
November 7, 2024
You’re invited: World Federation for Mental Health webinar series on November 21
October 10 was World Mental Health Day with the theme 'It’s Time to Prioritize Mental Health in the Workplace'.
November 1, 2024
Sun Life awarded Canada Order of Excellence for Mental Health at Work®
We’re excited to share that Excellence Canada has awarded Sun Life its top-level certification for workplace mental health.
October 31, 2024
Postal services may be disrupted: what's next?
At Sun Life we are preparing for the possibility of a postal disruption due to ongoing labour negotiations.
October 24, 2024
Supporting women’s health through Sun Life’s virtual care offering*
Despite this fact, women’s health-care needs are not always effectively represented in group benefits plans.
October 17, 2024
Navigating the rise in chronic disease – solutions to support a healthier workplace
This report leverages data from our own claims database of over 3 million plan members. It provides unique and detailed insights into how chronic disease is affecting employees and workplaces.
October 17, 2024
World Menopause Day: taking action to help women live healthier lives
Its goal is to raise awareness of menopause and the support options available for improving women’s health and well-being.
October 10, 2024
Contest alert: Eligible plan members can win $5,000 for personal expenses this fall!
This fall, eligible plan members can look forward to an exciting contest – the Falling Expenses Contest! This contest will encourage the adoption of digital tools and services by promoting the use of the my Sun Life mobile app
October 3, 2024
World Mental Health Day – Mental Health at work
This year’s theme advocates for prioritizing mental health in the workplace. It strongly aligns with Group Benefits’ focus on championing your workplace well-being.
September 12, 2024
As we move through 2024, we continue to put your needs at the forefront. Our focus is to provide you the right guidance and resources to help you manage your employee’s health.
September 12, 2024
Pilot success – rolling out an online questionnaire as part of disability management
Even with the best in health prevention, disability claims are inevitable. Our personalized case management approach ensures that we assess plan members quickly, with the right resources identified as soon as possible.
August 22, 2024
9-8-8: Canada’s suicide crisis helpline
September 10 is World Suicide Prevention Day. In November 2023, the Government of Canada launched 9-8-8, Canada’s new three-digit suicide crisis helpline. It’s available 24/7, by call or text, in English and French.
July 18, 2024
Taking steps towards a menopause-inclusive workplace
There has been a 14% drop in working women in Canada between the ages of 45 and 59. As a result, an estimated $3.5 billion is lost due to unmanaged menopause symptoms.
July 18, 2024
Change to co-insurance amount in Quebec
The Régie de l’assurance maladie du Québec (RAMQ) announced a change to the Quebec drug insurance plan.
June 20, 2024
Wrapping up Mental Health Awareness Month
As Mental Health Awareness Month comes to an end, we want you to know that we’re here to support you in developing effective strategies to foster mental health.
June 20, 2024
We’re introducing another layer of security to protect your data
One of our top priorities is protecting our Clients’ personal data. This includes our secure Plan Sponsor Services website, where we have data on your plan and members.
June 20, 2024
Members can submit a claim online in just a few clicks
Starting July 9, we will launch a paper to digital claims campaign to encourage members to submit claims online through mysunlife.ca and the my Sun Life mobile app.
June 13, 2024
Reminder: Please update records for full-time students and over-age dependents
The new school year is approaching and it's important that Clients update records for over-age dependents. Updating records helps keep coverage in place for full-time students.
May 30, 2024
Take action against the growing gender health gap
Women aren’t always getting the care and treatment they need. This is the gender health gap, and it's becoming a growing concern.
May 16, 2024
NEW: Mental health training partnership with the Mental Health Commission of Canada
Mental health education is an important part of building psychologically safe workplaces.
May 16, 2024
Service improvements: Client Care Centre telephone system
Starting in the third quarter of 2024, changes to our Client Care Centre (CCC) will provide a better experience for plan members.
May 02, 2024
5 minutes and free: Assess your Organizational Health
Organizational health can lead to business wealth. Increase staff retention and attract top talent through creating a positive work culture.
April 25, 2024
A compassion-first approach: new videos in support of Canadian Mental Health Week
The theme of this year’s campaign is “A Call to be Kind.” This theme suggests a “compassion-first” approach when interacting with someone struggling with mental health. And we’re doing our part to promote this approach.
March 28, 2024
Contest alert: Eligible plan members could win $5,000 worth of FREE groceries from Sun Life
This spring, eligible plan members can look forward to an exciting contest – the Win FREE Groceries Contest!
March 28, 2024
Reducing the effect of asthma on the workplace: New supports for you and employees
Chronic diseases, such as asthma, can have a major effect in your workplace. Asthma is one of the leading causes of productivity loss through absenteeism and presenteeism.
March 21, 2024
Faster payments for group benefits life insurance claims
We’re introducing a faster express payments process for many group benefits life insurance claims.
March 21, 2024
Adding or reviewing beneficiary information is much easier through the online tool on mysunlife.ca
This April, we’ll relaunch a digital beneficiary campaign that previously ran in May 2023, to encourage plan members to review, update, or add beneficiaries for eligible benefits.
March 21, 2024
Marie-Chantal Côté named one of 2024’s Elite Women
We’re thrilled to announce that Benefits and Pensions Monitor has named Marie-Chantal Côté, Senior Vice-President, Group Benefits as one of 2024’s Elite Women.
March 07, 2024
Roundtable on women’s health: Insights to help you expand work supports
Women make up 48% of the workforce in Canada, and women over age 40 make up one quarter – about 5-million people.
March 07, 2024
Fraud Prevention: reduce risk and protect your employees
Benefits fraud and abuse impact heavily on your group plan. It often results in higher premium costs and reduced coverage for your employees.
February 29, 2024
Returning-to-work after a disability leave: New insights and supports for you and your employees
A return to good health is always good news. And when an employee returns to work after a disability leave, you want to help them sustain their health.
February 22, 2024
Sun Life Healthy You: Be a fan of your health
We want to encourage Canadians to take charge of their health. We also want them to know that Sun Life is here as a partner that can help them live healthier lives.
January 18, 2024
New Lumino Health Virtual Care EAP resources are available for you and your plan members
Our Lumino Health Virtual Care Employee Assistance Program (EAP), provided by Dialogue, is a digital-first EAP.
January 11, 2024
Our 2023 Year in Review highlights how we’ve prioritized your needs
In 2023, we continued to put your needs at the center of everything we do. We understand how challenging it is as a small business owner to manage some of the key issues of our time.