COVID-19 Update: We’re still here for you. We’ve gathered resources to help you manage your health and money through COVID-19.
For the best mobile experience
download the my Sun Life appWe're committed to continually updating our COVID-19 information page, where you'll find answers to the most frequently asked questions we receive.
Go to sunlife.ca/covid-19 for the latest updates
Quickly find answers to some common support questions such as:
1-800-361-6212
MONDAY-FRIDAY: 8AM-8PM ET
1-866-733-8612
MONDAY-FRIDAY: 8AM-8PM ET
Please have your mysunlife.ca numerical Access ID and password ready.
To serve you better, we’re also open on:
Call: 1-877-893-9893
MONDAY-FRIDAY: 8AM-8PM ET
MONDAY-FRIDAY: 8AM-9PM ET
Email: service@sunlife.ca
For mutual fund inquiries:
For segregated fund inquiries:
MONDAY-FRIDAY: 8AM-8PM ET
Email: gifs@sunlife.com
For medical and dental coverage/claims inquiries:
MONDAY-FRIDAY: 8AM-8PM ET
Use mysunlife.ca to chat with us or compose a message.
Please have your mysunlife.ca numerical Access ID and password ready.
For administrative inquiries (e.g. address update, billing inquiries):
MONDAY-FRIDAY: 8AM-8PM ET
MONDAY-FRIDAY: 6:30AM-8:00PM ET
Email: Can_OttawaService@sunlife.ca
For medical and dental coverage/claims inquiries:
MONDAY-FRIDAY: 8AM-8PM ET
Use mysunlife.ca to chat with us or compose a message.
Please have your mysunlife.ca numerical Access ID and password ready.
For administrative inquiries (e.g. address update, billing inquiries):
MONDAY-FRIDAY: 8AM-8PM ET
MONDAY-FRIDAY: 8AM-8PM ET
If you need help with your own personal financial plan, retirement planning or personal insurance and investments:
Talk to an advisor to help answer your questions.
1-877-SUN-LIFE (1-877-786-5433)
Monday-Friday: 8am-8pm ET
Email: service@sunlife.ca
Sign in to Plan Sponsor Services at sunlife.ca/sponsor to manage your information online.
Monday-Friday: 8:30am-4:00pm ET
Monday-Friday: 8:30am-4:00pm ET
Monday-Friday: 8:30am-4:00pm ET
Email: Can_PenControl@sunlife.ca
Monday-Friday: 9:00am-4:30pm ET
If you're a business seeking a new plan, visit the Workplace health and benefits and Workplace pensions and savings sections to learn more.
Contact us to discuss the insurance needs of your group and learn more about the plans we can provide.
Monday-Friday: 8:00am-8:00pm ET
Email: slfsm@sunlife.com
