We’re here to support you through COVID-19. Here’s how we can help you.
Plan sponsors & advisors
Life’s brighter under the sun
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We're committed to continually updating our COVID-19 information page, where you'll find answers to the most frequently asked questions we receive.
Go to sunlife.ca/covid-19 for the latest updates
- Customers
- Not yet a customer?
- Businesses & Affinity markets
- Advisors
Looking for customer support?
Quickly find answers to some common support questions such as:
Benefits, savings or investments through your workplace:
Workplace benefits
1-800-361-6212
MONDAY-FRIDAY: 8AM-8PM ET
Workplace savings and investments
1-866-733-8612
MONDAY-FRIDAY: 8AM-8PM ET
We’re also open 9 a.m.-5 p.m. on Saturdays in February to serve you better.
Please have your mysunlife.ca numerical Access ID and password ready.
Are you leaving a workplace or employer group plan?
Call: 1-877-893-9893
MONDAY-FRIDAY: 8AM-8PM ET
Insurance or investments through your advisor, online or by phone:
Purchased through an advisor
1-877-SUN-LIFE (1-877-786-5433)
MONDAY-FRIDAY: 8AM-9PM ET
Email: service@sunlife.ca
For mutual fund inquiries:
Sun Life Global Investments
1-877-344-1434
For segregated fund inquiries:
Sun Life Guaranteed Investment Funds (GIFs)
1-844-753-4437
MONDAY-FRIDAY: 8AM-8PM ET
Email: gifs@sunlife.com
Purchased online or by phone
For claims inquiries:
1-800-361-6212
MONDAY-FRIDAY: 8AM-8PM ET
For non-claims inquiries:
1-800-669-7921
MONDAY-FRIDAY: 8AM-8PM ET
Other group benefits customers:
Public Service Health Care Plan (PSHCP) or the Pensioners' Dental Services Plan (PDSP)
1-888-757-7427
MONDAY-FRIDAY: 6:30AM-8:00PM ET
Email: Can_OttawaService@sunlife.ca
Association or affinity group benefits
1-800-669-7921
MONDAY-FRIDAY: 8AM-8PM ET
All other inquiries:
1-877-SUN-LIFE (1-877-786-5433)
MONDAY-FRIDAY: 8AM-9PM ET
Get started with Sun Life
If you need help with your own personal financial plan, retirement planning or personal insurance and investments:
Talk to an advisor to help answer your questions.
1-877-SUN-LIFE (1-877-786-5433)
Monday-Friday: 8am-8pm ET
Email: service@sunlife.ca
For human resources or benefits administrators:
Sign in to Plan Sponsor Services at sunlife.ca/sponsor to manage your information online.
Purchased through an advisor
Group benefits (51+ employees)
1-866-377-5818
Monday-Friday: 8:30am-4:00pm ET
Group benefits (3-50 employees)
1-877-786-7227
Monday-Friday: 8:30am-4:00pm ET
Group retirement services
1-800-387-2636
Monday-Friday: 8:30am-4:00pm ET
Email: Can_PenControl@sunlife.ca
Group retirement services (small business)
1-877-283-1412
Monday-Friday: 9:00am-4:30pm ET
If you're a business seeking a new plan, visit the Workplace health and benefits and Workplace pensions and savings sections to learn more.
For affinity markets:
Contact us to discuss the insurance needs of your group and learn more about the plans we can provide.
Affinity markets
1-800-669-7921
Monday-Friday: 8:00am-8:00pm ET
Email: slfsm@sunlife.com
Find a Sun Life office:
For advisors:
- Contact us for independent financial advisors, or sign in to the Advisor site at sunlife.ca/advisor.
- Contact us for Sun Life Financial advisors, or sign in to the Advisor Business Centre at sunlife.ca/abc.
- Contact us for Sun Life Global Investments inquiries, or sign in to sunlifeglobalinvestments.com/advisor.
- Contact us for Group Benefits or Group Retirement Services advisors, or sign in to Plan Advisor Services at sunlife.ca/planadvisor.