Looking for customer support?

Workplace benefits

1-800-361-6212

MONDAY-FRIDAY: 8AM-8PM ET

Workplace savings and investments

1-866-733-8612

MONDAY-FRIDAY: 8AM-8PM ET

Open February 4, 11, 18 and 25: 9AM - 5PM EST

Are you leaving a workplace plan?

Call: 1-877-893-9893

MONDAY-FRIDAY: 8AM-8PM ET

Purchased through an advisor

1-877-SUN-LIFE (1-877-786-5433)

MONDAY-FRIDAY: 8AM-9PM ET

Email: service@sunlife.ca

Purchased online or by phone

For medical and dental coverage/claims inquiries

1-800-361-6212

MONDAY-FRIDAY: 8AM-8PM ET

Please have your mysunlife.ca numerical Access ID and password ready.

Sign in to my Sun Life to chat with us.

Purchased online or by phone

For Administrative inquiries (e.g. address update, billing inquiries)

1-800-669-7921

MONDAY-FRIDAY: 8AM-8PM ET

Sign in to my Sun Life to chat with us.

Sun Life Global Investments

For mutual fund inquiries

1-877-344-1434

Email: info@sunlifeglobalinvestments.com

Sun Life Guaranteed Investment Funds (GIFs)

For segregated fund inquiries

1-844-753-4437

MONDAY-FRIDAY: 8AM-8PM ET

Email: gifs@sunlife.com

Public Service Health Care Plan (PSHCP) or the Pensioners' Dental Services Plan (PDSP)

1-888-757-7427

MONDAY-FRIDAY: 6:30AM-8:00PM ET

 

Have a my Sun Life account?  

You can chat with us online Monday to Friday from 9 a.m. to 5:30 p.m. ET. 

Or, you can send us a secure message online. A Client Care representative will get back to you.

Sign in or Register


 Don’t have a my Sun Life account? 

You can call us toll-free from the following 28 countries using the Joint Universal toll-free number [international code]-800-9876-5470. We’re available to take your call anytime between Monday to Friday 8 a.m. to 8 p.m. ET.

 

First, you’ll need to dial the international access code applicable to the country you’re calling from.

Then dial our toll-free number 800-9876-5470

Europe  Asia
  • Belgium (32)
  • Denmark (45)
  • Finland (358)
  • France (33)
  • Germany (49)
  • Hungary (36)
  • Ireland (353)
  • Italy (39)
  • Luxembourg (352)
  • Netherlands (31)
  • Norway (47)
  • Portugal (351)
  • Spain (34)
  • Sweden (46)
  • Switzerland (41)
  • United Kingdom (44)
  • China (86)
  • Hong Kong (852) 
  • Israel (972)
  • Malaysia (60)
  • Philippines (63)
  • Singapore (65) 
  • South Korea (82)
  • Taiwan (886)

 

 

South America

Oceania

  • Argentina (54)
  • Colombia (57)
  • Australia (61)
  • New Zealand (64)

To call us from other countries: 

Please dial 1-416-753-4300. Note that this number is not toll-free and standard carrier charges may apply.

Public service & pension plan members:

If you’re a member of the Public Service Health Care Plan (PSHCP) or Pensioner’s Dental Services Plan (PDSP), call us at 1-613-247-5100. Note that this number is not toll-free and standard carrier charges may apply. 

Association or affinity group benefits

For medical and dental coverage/claims inquiries

1-800-361-6212

MONDAY-FRIDAY: 8AM-8PM ET

Use mysunlife.ca to chat with us or compose a message.

Please have your mysunlife.ca numerical Access ID and password ready.

Association or affinity group benefits

For administrative inquiries (e.g. address update, billing inquiries)

1-800-669-7921

MONDAY-FRIDAY: 8AM-8PM ET

All other inquiries

1-877-SUN-LIFE (1-877-786-5433)

MONDAY-FRIDAY: 8AM-8PM ET

For human resources or benefits administrators:

Sign in to Plan Sponsor Services at sunlife.ca/sponsor to manage your information online.

Purchased through an advisor

Group benefits (51+ employees)

1-866-377-5818

MONDAY-FRIDAY: 8:30AM-4:00PM ET

Purchased through an advisor

Group benefits (3-50 employees)

1-877-786-7227

MONDAY-FRIDAY: 8:30AM-4:00PM ET

Group retirement services

1-800-387-2636

MONDAY-FRIDAY: 8:30AM-4:00PM ET

Email: Can_PenControl@sunlife.ca

Group retirement services (small business)

1-877-283-1412

MONDAY-FRIDAY: 9:00AM-4:30PM ET

If you're a business seeking a new plan, visit the Workplace health and benefits and Workplace pensions and savings sections to learn more.

Association or affinity group benefits

For medical and dental coverage/claims inquiries

1-800-361-6212

MONDAY-FRIDAY: 8AM-8PM ET

Use mysunlife.ca to chat with us or compose a message.

Please have your mysunlife.ca numerical Access ID and password ready.

Find a Sun Life office: