Contact us

You’ve got options: self-help with easy instructions, chat online, call us by phone or through the mobile app.

Contact us

You’ve got options: self-help with easy instructions, chat online, call us by phone or through the mobile app.

 

Self-serve support

 

Get step-by-step instructions for common support questions:

 

Reset your password

 

Check your coverage

 

Find RRSP receipts and tax slips

 

More support topics

 

Chat online

 

Sign in to my Sun Life to chat with us. We’re available Monday to Friday 9:00 a.m. to 5:30 p.m. ET.

 

It’s a quick and easy way to get most of your questions answered.

 

 

Sign in

 

Register

 

Call us

 

Call 1-877-786-5433. We’re available by phone Monday to Friday 8:00 a.m. - 8:00 p.m. ET.

 

It’s faster to call us using the mobile app. We’ll know who you are and get you to the right support.

Download on the App Store
Get it on Google Play

Looking for specific department information?

Workplace benefits

Common support topics:

Or call 1-800-361-6212

Mon - Fri: 8 a.m. - 8 p.m. ET

Workplace savings and investments

Common support topics:

Or call 1-866-733-8612

Mon - Fri : 8 a.m. - 8 p..m. ET

Is your employer changing and you're looking to replace your workplace plan?

Common support topics:

Or call 1-877-893-9893

Mon - Fri: 8 a.m. - 8 p.m. ET

Purchased through an advisor

Call 1-877-SUN-LIFE (1-877-786-5433)

Mon - Fri: 8 a.m. - 9 p.m. ET

Email: service@sunlife.ca

Purchased online or by phone

For medical and dental coverage/claims inquiries

Call 1-800-361-6212

Mon - Fri: 8 a.m. - 8 p.m. ET

Please have your mysunlife.ca numerical Access ID and password ready.

Sign in to my Sun Life to chat with us.

Purchased online or by phone

For Administrative inquiries (e.g. address update, billing inquiries)

Call 1-800-669-7921

Mon - Fri: 8 a.m. - 8 p.m. ET

Sign in to my Sun Life to chat with us.

Sun Life Global Investments

For mutual fund inquiries

Call 1-877-344-1434

Email: info@sunlifeglobalinvestments.com

Sun Life Guaranteed Investment Funds (GIFs)

For segregated fund inquiries

Call 1-844-753-4437

Mon - Fri: 8 a.m. - 8 p.m. ET

Email: gifs@sunlife.com

Have a my Sun Life account?  

You can chat with us online Monday to Friday from 9 a.m. to 5:30 p.m. ET. 

Or, you can send us a secure message online. A Client Care representative will get back to you.

Sign in or Register

 Don’t have a my Sun Life account? 

You can call us toll-free from the following 28 countries using the Joint Universal toll-free number [international code]-800-9876-5470. We’re available to take your call anytime between Monday to Friday 8 a.m. to 8 p.m. ET.

 

First, you’ll need to dial the international access code applicable to the country you’re calling from.

Then dial our toll-free number 800-9876-5470. 
Europe  Asia
  • Belgium (32)
  • Denmark (45)
  • Finland (358)
  • France (33)
  • Germany (49)
  • Hungary (36)
  • Ireland (353)
  • Italy (39)
  • Luxembourg (352)
  • Netherlands (31)
  • Norway (47)
  • Portugal (351)
  • Spain (34)
  • Sweden (46)
  • Switzerland (41)
  • United Kingdom (44)
  • China (86)
  • Hong Kong (852) 
  • Israel (972)
  • Malaysia (60)
  • Philippines (63)
  • Singapore (65) 
  • South Korea (82)
  • Taiwan (886)

 

 

South America

Oceania
  • Argentina (54)
  • Colombia (57)
  • Australia (61)
  • New Zealand (64)

To call us from other countries: 

Please dial 1-416-753-4300. Note that this number is not toll-free and standard carrier charges may apply.

Public service & pension plan members:

If you’re a member of the Public Service Health Care Plan (PSHCP) or Pensioner’s Dental Services Plan (PDSP), call us at 1-613-247-5100. Note that this number is not toll-free and standard carrier charges may apply. 

Association or affinity group benefits

For medical and dental coverage/claims inquiries

Call 1-800-361-6212

Mon - Fri: 8 a.m. - 8 p.m. ET

Use mysunlife.ca to chat with us or compose a message.

Please have your mysunlife.ca numerical Access ID and password ready.

Association or affinity group benefits

For administrative inquiries (e.g. address update, billing inquiries)

Call 1-800-669-7921

Mon - Fri: 8 a.m. - 8 p.m. ET

For human resources or benefits administrators:

Sign in to Plan Sponsor Services at sunlife.ca/sponsor to manage your information online.

Purchased through an advisor

Group benefits (51+ employees)

Call 1-866-377-5818

Mon - Fri: 8:30 a.m. - 4:00 p.m. ET

Purchased through an advisor

Group benefits (3-50 employees)

Call 1-877-786-7227

Mon - Fri: 8:30 a.m. - 4:00 p.m. ET

Group retirement services

Call 1-800-387-2636

Mon - Fri: 8:30 a.m. - 4:00 p.m. ET

Email: Can_PenControl@sunlife.ca

Group retirement services (small business)

Call 1-877-283-1412

Mon - Fri: 9:00 a.m. - 4:30 p.m. ET

If you're a business seeking a new plan, visit the Workplace health and benefits and Workplace pensions and savings sections to learn more.

Association or affinity group benefits

For medical and dental coverage/claims inquiries

Call 1-800-361-6212

Mon - Fri: 8 a.m. - 8 p.m. ET

Use mysunlife.ca to chat with us or compose a message.

Please have your mysunlife.ca numerical Access ID and password ready.

Find a Sun Life office:

Group benefits offices

Group retirement services offices

Group small business offices

Mortgage investment offices

Real estate offices

Private fixed income offices

Call 1-888-757-7427

Mon - Fri: 6:30 a.m. - 8:00 p.m. ET

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