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Contact us

We're committed to continually updating our COVID-19 information page, where you'll find answers to the most frequently asked questions we receive.

Go to sunlife.ca/covid-19 for the latest updates

Looking for customer support?

Quickly find answers to some common support questions such as:

  • Some days, we are a little busier than expected. For priority service, call us using the Sun Life mobile app. We will know who you are when you call.

    Download the my Sun Life mobile app

Benefits, savings or investments through your workplace:

Workplace benefits

1-800-361-6212
MONDAY-FRIDAY: 8AM-8PM ET

Workplace savings and investments

1-866-733-8612
MONDAY-FRIDAY: 8AM-8PM ET

Please have your mysunlife.ca numerical Access ID and password ready.

Are you leaving a workplace or employer group plan?

Call: 1-877-893-9893

MONDAY-FRIDAY: 8AM-8PM ET

Insurance or investments through your advisor, online or by phone:

Purchased through an advisor

1-877-SUN-LIFE (1-877-786-5433)

MONDAY-FRIDAY: 8AM-9PM ET

Email: service@sunlife.ca

For mutual fund inquiries:

Sun Life Global Investments

1-877-344-1434

Email: info@sunlifeglobalinvestments.com

For segregated fund inquiries:

Sun Life Guaranteed Investment Funds (GIFs)

1-844-753-4437

MONDAY-FRIDAY: 8AM-8PM ET

Email:  gifs@sunlife.com

Purchased online or by phone

For medical and dental coverage/claims inquiries:

1-800-361-6212

MONDAY-FRIDAY: 8AM-8PM ET

Use mysunlife.ca to chat with us or compose a message.

Please have your mysunlife.ca numerical Access ID and password ready.

For administrative inquiries (e.g. address update, billing inquiries):

1-800-669-7921

MONDAY-FRIDAY: 8AM-8PM ET

Other group benefits customers:

Public Service Health Care Plan (PSHCP) or the Pensioners' Dental Services Plan (PDSP)

1-888-757-7427

MONDAY-FRIDAY: 6:30AM-8:00PM ET

Email: Can_OttawaService@sunlife.ca

Association or affinity group benefits

For medical and dental coverage/claims inquiries:

1-800-361-6212

MONDAY-FRIDAY: 8AM-8PM ET

Use mysunlife.ca to chat with us or compose a message.

Please have your mysunlife.ca numerical Access ID and password ready.

For administrative inquiries (e.g. address update, billing inquiries):

1-800-669-7921

MONDAY-FRIDAY: 8AM-8PM ET

All other inquiries:

1-877-SUN-LIFE (1-877-786-5433)

MONDAY-FRIDAY: 8AM-8PM ET

Get started with Sun Life

If you need help with your own personal financial plan, retirement planning or personal insurance and investments:

Talk to an advisor to help answer your questions.

1-877-SUN-LIFE (1-877-786-5433)
Monday-Friday: 8am-8pm ET

Email: service@sunlife.ca

For human resources or benefits administrators:

Sign in to Plan Sponsor Services at sunlife.ca/sponsor to manage your information online.

Purchased through an advisor

Group benefits (51+ employees)

1-866-377-5818

Monday-Friday: 8:30am-4:00pm ET

Group benefits (3-50 employees)

1-877-786-7227

Monday-Friday: 8:30am-4:00pm ET

Email: Complete this contact us form

Group retirement services

1-800-387-2636

Monday-Friday: 8:30am-4:00pm ET

Email: Can_PenControl@sunlife.ca

Group retirement services (small business)

1-877-283-1412

Monday-Friday: 9:00am-4:30pm ET

If you're a business seeking a new plan, visit the Workplace health and benefits and Workplace pensions and savings sections to learn more.

For affinity markets:

Contact us to discuss the insurance needs of your group and learn more about the plans we can provide.

Affinity markets

1-800-669-7921

Monday-Friday: 8:00am-8:00pm ET

Email: slfsm@sunlife.com

Find a Sun Life office:

Group benefits offices

Group retirement services offices

Group small business offices

Mortgage investment offices

Real estate offices

Private fixed income offices

For advisors: