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Contact us

We're committed to continually updating our COVID-19 information page, where you'll find answers to the most frequently asked questions we receive.

Go to sunlife.ca/covid-19 for the latest updates

Looking for customer support?

Quickly find answers to some common support questions such as:

Benefits, savings or investments through your workplace:

Workplace benefits

1-800-361-6212
MONDAY-FRIDAY: 8AM-8PM ET

Workplace savings and investments

1-866-733-8612
MONDAY-FRIDAY: 8AM-8PM ET

Please have your mysunlife.ca numerical Access ID and password ready.

To serve you better, we’re also open on:

  • Saturday, February 13, 20 and 27 from 9AM to 5PM ET

Are you leaving a workplace or employer group plan?

Call: 1-877-893-9893

MONDAY-FRIDAY: 8AM-8PM ET

Insurance or investments through your advisor, online or by phone:

Purchased through an advisor

1-877-SUN-LIFE (1-877-786-5433)

MONDAY-FRIDAY: 8AM-9PM ET

Email: service@sunlife.ca

For mutual fund inquiries:

Sun Life Global Investments

1-877-344-1434

Email: info@sunlifeglobalinvestments.com

For segregated fund inquiries:

Sun Life Guaranteed Investment Funds (GIFs)

1-844-753-4437

MONDAY-FRIDAY: 8AM-8PM ET

Email:  gifs@sunlife.com

Purchased online or by phone

For medical and dental coverage/claims inquiries:

1-800-361-6212

MONDAY-FRIDAY: 8AM-8PM ET

Use mysunlife.ca to chat with us or compose a message.

Please have your mysunlife.ca numerical Access ID and password ready.

For administrative inquiries (e.g. address update, billing inquiries):

1-800-669-7921

MONDAY-FRIDAY: 8AM-8PM ET

Email: Can_AssocAndAffinity@sunlife.com

Other group benefits customers:

Public Service Health Care Plan (PSHCP) or the Pensioners' Dental Services Plan (PDSP)

1-888-757-7427

MONDAY-FRIDAY: 6:30AM-8:00PM ET

Email: Can_OttawaService@sunlife.ca

Association or affinity group benefits

For medical and dental coverage/claims inquiries:

1-800-361-6212

MONDAY-FRIDAY: 8AM-8PM ET

Use mysunlife.ca to chat with us or compose a message.

Please have your mysunlife.ca numerical Access ID and password ready.

For administrative inquiries (e.g. address update, billing inquiries):

1-800-669-7921

MONDAY-FRIDAY: 8AM-8PM ET

Email: Can_AssocAndAffinity@sunlife.ca

All other inquiries:

1-877-SUN-LIFE (1-877-786-5433)

MONDAY-FRIDAY: 8AM-8PM ET

Get started with Sun Life

If you need help with your own personal financial plan, retirement planning or personal insurance and investments:

Talk to an advisor to help answer your questions.

1-877-SUN-LIFE (1-877-786-5433)
Monday-Friday: 8am-8pm ET

Email: service@sunlife.ca

For human resources or benefits administrators:

Sign in to Plan Sponsor Services at sunlife.ca/sponsor to manage your information online.

Purchased through an advisor

Group benefits (51+ employees)

1-866-377-5818

Monday-Friday: 8:30am-4:00pm ET

Group benefits (3-50 employees)

1-877-786-7227

Monday-Friday: 8:30am-4:00pm ET

Email: Complete this contact us form

Group retirement services

1-800-387-2636

Monday-Friday: 8:30am-4:00pm ET

Email: Can_PenControl@sunlife.ca

Group retirement services (small business)

1-877-283-1412

Monday-Friday: 9:00am-4:30pm ET

If you're a business seeking a new plan, visit the Workplace health and benefits and Workplace pensions and savings sections to learn more.

For affinity markets:

Contact us to discuss the insurance needs of your group and learn more about the plans we can provide.

Affinity markets

1-800-669-7921

Monday-Friday: 8:00am-8:00pm ET

Email: slfsm@sunlife.com

Find a Sun Life office:

Group benefits offices

Group retirement services offices

Group small business offices

Mortgage investment offices

Real estate offices

Private fixed income offices

For advisors: