Postal services may be disrupted: what's next?

October 31, 2024

At Sun Life we are preparing for the possibility of a postal disruption due to ongoing labour negotiations. We’re working to ensure we’re prepared for any scenario. Service to you remains our top priority. Here's what you can do to minimize disruptions.

For your plan members

To help plan members stay connected to their group benefits plan, we’re encouraging them to:

  • use the my Sun Life mobile app or mysunlife.ca to submit claims and
  • be sure they’re set-up for direct deposit to receive claim payments.

Please post and share this flyer with your plan members on how to submit claims digitally. As well, please be sure to visit our “Set up, how-to and help” web page. From here you can download a series of flyers to help your plan members manage their group benefits plan using our digital tools.

Don’t let your business with Sun Life be interrupted

If you currently submit group benefits insurance premiums or ASO payments by cheque, you can change your payment method to one of the following options:

  • Pre-Authorized Debit (PAD)
  • EFT
  • Wire transfers

Please contact our Billing Management team for more information:

Sending items to Sun Life that can’t be submitted digitally

During an interruption in postal services, items such as claim forms, policy payments, etc. can be dropped off at any of Sun Life’s major locations. Packages may also be sent to us by courier, if the sender pays the courier fees. Some forms can also be faxed to the receiving business unit. You can check this contact list for:

  • the correct address for anything you may need to send by courier
  • the correct fax number for anything you may need to fax to us directly

Do you have general questions? We’re here to help.

  • If you have fewer than 50 employees, please contact your Client Service Specialist at 1-877-786-7227.
  • If you have more than 50 employees, please contact your Sun Life Group Benefits representative.