We are aware of a third-party outage affecting global industries and are currently working to assess the impact to our business. As of right now we are experiencing a disruption to some of our systems and are working to restore service as soon as possible.  We understand this is a frustrating situation and appreciate your patience as we work to restore service. As soon as we have more information, we will share it here.

We use technology to engage and encourage plan members to take advantage of their workplace savings plans. We do this with personalized nudges, typically through our digital coach Ella, to proactively engage members at pivotal life moments. We design the nudges to improve plan member outcomes. Our nudges and innovations are backed by intuitive digital design and behavioural economics principles.


Employees¹ can enrol in just a few simple steps – when and where they want – with an online, mobile-optimized enrolment process, using a smart phone, tablet or computer. Your employees can join their workplace savings plan – quickly and easily!


On mysunlife.ca, we provide investing and planning tools, calculators and financial literacy information to help plan members build their savings and create a sustainable retirement income. Digitally engaged members have an average account balance that is 177% higher than those that are not digital engaged*.

*Sun Life GRS Mobile app research.

MAX Review

MAX Review keeps your employees actively engaged. MAX Review gives you and your employees:

  • Efficient and personalized member experiences designed for optimal results
  • Personalized recommendations and nudges to help highlight areas plan members need to review 

my Sun Life mobile app

Of the 25 million digital sessions we see in a year, over 60% of those are coming from our highly rated mobile app. We’re continuously improving our mobile app features and adding capabilities to ensure members can manage their plan from the palm of their hand. With the app, GRS plan members can easily complete tasks such as enrolling in their workplace plan, selecting or changing their investments, make contributions, name, view and edit a beneficiary, and much more.

Learn more 


Ella is our exclusive digital coach. Available on our mobile app, online at mysunlife.ca, Amazon Alexa (provider search) and via email.

Her two main accountabilities are being a coach and an assistant.
As a coach, Ella asks members to take actions that benefit their health or financial wellbeing.

As an assistant, Ella makes life easier for members by highlighting information and presenting helpful ideas at just the right time – the result is personalized to each member. Caring, knowledgeable and optimistic, Ella provides relevant information, insight, and advice, surfacing important information the plan member might have otherwise missed, all while guiding them in how to take action.

Learn more about Ella

1 Eligible non-participating employees