Common support questions

Have trouble accessing your account? Looking for a claim that you made? We've gathered some helpful links to our most commonly asked questions. 

  • I need help signing in

    Having issues signing in with your email or password? We’re here to help.

  • I want to check my coverage

    Find out how you can get your coverage details. See what you’re eligible for. Print or download your coverage card.

  • I want to change my address

    Find out how you can update your address and other personal information.

  • I want to submit or track a claim

    Submit or track claims, online, on your smartphone or by mail.

  • I want to find a form

    Find out how you can get the claim form you need, quickly and easily.

  • I want to check my balance

    We offer several easy ways to check your account balance.

Contact us

Get help faster by calling us from within the app – we’ll have your plan details ready to go.

Download the my Sun Life mobile app