Support for those impacted by the wildfires in Canada

We know that the fires in Canada have devastating effects and may have caused you and/or your plan members to have to evacuate your homes quickly. Help to all those impacted is critical. We’re here and have put the following supports in place:

• Medications and medical equipment: If a plan member had to evacuate and they were not able to get their medication or medical equipment, they can call us at 1-877-786-5433 (1-877-SUN-LIFE) and we will help get them what they need.
• The Client Care Centre (CCC): The team has activated processes to support the unique needs of any Clients impacted by an evacuation.
• EAP support: If you offer Lumino Health Virtual Care Employee Assistance Program (EAP), your plan members can get access to immediate help by calling 1-844-342-3327. A Member Service Specialist will assess their need and coordinate care with the appropriate resources. Plan members can also easily connect to their EAP through the Lumino Health Virtual Care mobile app or website.

If your organization is impacted, we encourage you to contact your Sun Life Group Benefits representative.