In addition to counseling and critical incident support services, EAP services include support in the following areas:

  • Mental health
  • Legal
  • Finance
  • Family and relationships
  • Work and career1

If you’re already a Lumino Health Virtual Care EAP Client, you have access to the Critical Incident Response (CIR) service. As part of our EAP services, CIR provides flexible support and psychological first aid to plan members for traumatic events that occur in the workplace. The service comes at an additional cost. The current rate is $235 per hour plus applicable taxes and is subject to change. You can reach out to your service team to confirm the rate in the future.

Review our new EAP resources

The Mental Health Index survey2 found:

  • Among workers who wouldn’t use or don’t think they would use an EAP:
    • 34% don’t know what it covers
    • 23% are concerned about confidentiality
    • 21% don’t know how to access the service

If you have our EAP, these new materials highlight the benefits of the service:

We encourage you to read them and share them with your plan members.

If you don’t have our EAP, speak to your Sun Life Group Benefits representative to learn more and get a quote. You can also read the new EAP sponsor brochure.

Questions? We’re here to help.

Please contact your Sun Life Group Benefits representative.

1This includes manager consultation services.

2Mental Health Index survey of 3000 respondents, August 2023