Coming soon: we’re evolving the digital experience for your employees!

May 15, 2025

We’re making it easier for your employees to seamlessly manage their health, wealth, and protection needs using the my Sun Life mobile app. The redesigned app will make plan details and options more readily accessible and understandable.

What’s changing for the my Sun Life mobile app

Some of the new updates include:

  • Enhanced user experience and accessibility:
    • More intuitive navigation.
    • Quick action buttons to complete tasks faster.
    • New home tab providing an overview of health services.
  • Improved self-service options:
    • Integrated “chat with us” option for instant answers to common questions help reduce inquiries (plan sponsors receive) about plans.
  • Increased overall value of employee benefits:
    • Easier access to health resources within the plan.
    • Streamlined process for filing claims, checking coverage and making contributions.
  • Easier to find benefit plan details:
    • Increased awareness of available services and coverage through improved visibility.
    • Encouraging proactive engagement with health resources and plan features.

Overall, this new experience can help you meet your organizational health goals through increased employee satisfaction with their benefits plans and supporting employee health and well-being.

The employee health experience is also evolving

Later this year, we’ll continue to enhance the mobile experience with a new integrated health-focused app that brings together the Sun Life Health ecosystem. Your employees will have access to an integrated health journey, making it easy to navigate their benefits plan.

Introducing the Sun Life Health App

We’re bringing together our Lumino Health Virtual Care and Lumino Health Pharmacy apps into one Sun Life Health app.

With the new Sun Life Health app, your employees can manage their health, with the ability to:

  • Access multiple health services in one place.
  • Manage their health and book appointments using the app.
  • Get online consultations without leaving home.
  • Have prescription medications delivered directly to their door.

These new updates will help your employees easily access the full value of their plans, while allowing them to effortlessly make choices to fit their unique needs.

We’ll be promoting these new mobile enhancements with plan members throughout the year.

Learn more about our mobile enhancements in this video and this plan member flyer.

Questions? We’re here to help.

Please contact your Sun Life Group Benefits representative.