For more than a year now, eligible plan members have been able to ask Ella questions about their workplace plan through Alexa.

Now, we’re making it even easier for them to link their Sun Life account with Alexa. Members can now link the two from the my Sun Life mobile app. Because members will already be signed in, they won’t need to re-enter their Sun Life access ID and password.

Once linked, members can access the Sun Life Alexa skill using either an Alexa device or the Alexa mobile app.

Before this change, members had to link Sun Life with Alexa through the Alexa app. This required them to enter their Sun Life access ID and password, something that we often don’t have on-hand.

Eligible members with Amazon smart speakers (or the Alexa app) can ask about:

  • Overall account balances
  • Account balances by product
  • Personal rates of return (overall, year to date or one year)

Alexa can also provide a list of dentists, massage therapists, mental health professionals and other health-care providers by location, rating and cost. This is available through Lumino Provider Search.

If members have a group benefits plan with us, they can ask for:

  • Status of medical and dental claims submitted in the past 30 days
  • Coverage details for massage therapy, chiropractic, physiotherapy, psychology and vision care services
  • Health Spending Account (HSA) and Personal Spending Account (PSA) balances

They can check these details for themselves or their dependents.

Visit for more information. You can also view FAQs here.

You can access an English promotional flyer here and a French one here. We encourage you to share these with your employees.

Amazon, Alexa and all related logos are trademarks of, Inc. or its affiliates.

If you have questions, please contact your Sun Life Group Retirement Services representative.