Dave Jones

President, Sun Life Health

Happy New Year everyone – I hope the holidays gave you a chance to both relax and recharge. This kind of break is so important for your physical and mental health. For many, the pandemic has taken its toll on both.

 

Like many organizations, we’ve had to adapt and work differently these past two years. Our unrelenting focus has been on supporting you through these trying times. Helping plan members build resiliency, helping organizations improve plan sustainability, and helping all Canadians bounce back to better health.

Our actions in 2021 included:

Support for mental health.

Support for mental health.

We expect the toll of the pandemic on mental health to continue. We’ve responded by introducing many new supports for organizations and their plan members. You can see all of our mental health resources at our workplace mental health site. And the best place to start is to build a mental health strategy for your organization.

Strategies for plan sustainability.

Strategies for plan sustainability.

We continued to introduce innovations and strategies to help control plan costs. These included small changes, like amending dental contract wording and the setting of reasonable expense limits for other products. It also included larger changes, such as our piloting of new approaches to mental health-related disability claims.

New thinking on health and benefits.

New thinking on health and benefits.

We provided a wealth of information and support to help you better understand important health issues. Last year we published several Bright Paper and research reports on mental health, the disability insurance evolution, and the impact of unpaid caregiving on health. This important research and thought leadership work will continue in 2022.

We also made changes within Sun Life to serve you better. We launched Sun Life Health to empower you, your Clients, your employees and Canadians to live their healthiest life. I am excited to take on the role of President, Sun Life Health. And I’m thrilled to share that Marie-Chantal Côté will take on the role of Senior Vice-President of Group Benefits. She’ll be accountable for all aspects of our Group Benefits business in Canada.

 

Marie-Chantal is a well-known champion of employee benefits. She’s also a vocal advocate for diversity, equity and inclusion and mental health in the workplace. Her passion and commitment will continue to strengthen Sun Life’s focus on supporting the health of Canadians.

 

Another significant change this past year was the retirement of Sun Life CEO Dean Connor. Kevin Strain has now taken over as our CEO. I’ve worked with Kevin for years and I’m excited to work under his leadership. We share the same vision for growth and innovation in group benefits.

 

Our work continues in 2022, with a sneak peek at what’s coming in the final section of this report. We’ll continue to put you – our Clients – at the centre of everything we do. Thank you for your tremendous support – and for your continued trust and partnership.

A look ahead to 2022

We’re working on several initiatives that we plan to launch in 2022. Here’s a sneak peek at what’s ahead. 

 

View what’s coming in 2022