We empower plan members with information and tools to help identify products and services that are best for them. We’re doing this in several ways:
We’re bringing cost transparency to plan members through our Lumino Provider Search tool for health, dental and medical equipment providers. Our first cost transparency initiative was for compression socks. In connection with a reduction in the maximum reimbursement limit for this product, we encouraged plan members to search for lower cost providers. We saw lower claim costs and a change in plan member behaviours. Where plan members have out-of-pocket costs, it’s in their best interest to seek lower prices and we’re helping them do that.
Artificial Intelligence technology and digital coaching
Ella, our digital coach, provides specific, relevant and personalized savings tips to plan members about how they can save on out-of pocket expenses.
Lumino Health Centre
Lumino Health Centre makes it easy for plan members to find resources and solutions to live healthier.
- Discover regularly updated wellness and mental health content. Read articles, watch videos, listen to podcasts and more.
- Need to find a health-care professional? Lumino Provider Search can help you find and book appointments.
- Find exclusive savings and special offers through Lumino Resources & Offers.* Browse categories such as Vision & Hearing, Medical Products & Resources, and Mental Wellness.
This Lumino Health Centre flyer will help you understand the features and benefits of Lumino Health Centre.