Sun Life’s virtual care programs are powered by Dialogue. Plan members can easily connect to various services through the Lumino Health Virtual Care mobile app or website. Once connected, they’ll get access to health care professionals and providers from the comfort of home. 

Lumino Health Virtual Care

Lumino Health Virtual Care assesses medical issues and mental health concerns. It helps plan members, and their eligible dependents access care virtually. It connects them with health care professionals, including nurses, doctors, mental health specialists, and others. 

Stress Management and Well-Being 

Our stress management and well-being program is a valuable add-on to Lumino Health Virtual Care. This service provides plan members and their eligible dependents with access to resources and specialists focused on mental health. 

Employee Assistance Program (EAP)

Plan members and eligible dependents can get support across a broad range of areas for work and life concerns. There’s support for mental health, family and relationships, legal services, financial services, work and career counselling. This EAP also includes 24/7 access to internet-based cognitive behavioural therapy (iCBT). iCBT is a series of interactive, self-care toolkits to support top mental health disorders, including anxiety and depression. Providing access to mental health support in a timely, cost-effective, easy way. 

Accessible. Effective. Secure.

CBT is a type of therapy that provides proven treatment for anxiety, depression and a range of other mental health concerns. 

It guides the patient in managing feelings of distress by learning to change the way they think and behave. Although patients usually work with a therapist in person, online CBT has gained popularity, especially during COVID-19.

How it works

Online CBT can be done anywhere that works for the patient. A qualified therapist assesses each patient and creates a personalized program of self-directed modules. 

They monitor and guide patients with regular check-ins and continuously adjust care to ensure successful progress and results.

Benefits of online CBT

Research shows online CBT can be just as effective as in-person therapy and offers some additional benefits:

• Online CBT is significantly more cost-effective than in-person therapy.
• Online modules are self-managed, offering a feeling of control and greater participation in the therapeutic process. 
• Fewer feelings of stigma for those hesitant to visit a therapist in person.
• Faster, easier access to therapy can help reduce symptom severity and length of illness. 
• Private, secure and confidential.

The right partner

Sun Life has partnered with MindBeacon Health to offer plan members access to the guided online CBT program at discounted prices. This helps ensure that the cost of therapy remains at or below the coverage maximums of most plans. Reducing the barrier of out-of-pocket costs may mean more plan members will seek out help when they need it.

Mental Health Navigator (MHN) can be an early intervention for employees who are struggling with mental health issues while at work. MHN’s focus is to help employees with mental health issues before these conditions worsen and become a disability claim. This service is available through Teladoc as a part of our Extended Health Care (EHC) or Group Critical Illness (CI) benefit.

Sometimes plan members can struggle trying to find the right medication. This can be very challenging for them as they deal with the constant prescription changes and the accompanying side effects. But, there’s an innovation that can help.

Pharmacogenomics uses DNA to uncover which drugs might be better for each person, based on their unique genome. A simple saliva test can tell doctors which drugs will likely be more effective for each person and provide faster, better outcomes.  

Benefits:

• A reduction in harmful side-effects from taking the wrong medication
• Patients feel better faster
• Patients can get back to work more quickly than with traditional trial and error treatment

You can now add pharmacogenomics to your EHC plan.

Sun Life doesn’t limit the conditions for which pharmacogenomic testing can be prescribed. There’s rapid innovation in this space and as more conditions are included, it means better support for plan sponsors. A doctor may choose to work with any lab they feel is appropriate based on a plan member’s specific health needs.

It’s also part of our Disability Management Toolkit

We use pharmacogenomics as part of our disability management toolkit for mental health and chronic pain claims^*. Our goal is to have plan members feeling better, faster. This supports a sustained and productive return to work.

From pilot to launch: closing the gaps around access to mental health care. 

This Bright Paper report outlines how pharmacogenomics and other innovations can improve mental health outcomes.

^* Claims must meet defined criteria.

Lumino Health offers great resources for plan members to help them stay healthy and well. Plan members can read articles, watch videos and explore resources from experts across Canada on a variety of topics. Lumino Health Guides can help minimize the need to sort through a sea of content online. Plan members can access the Guides and other information through Lumino Health Centre
on mysunlife.ca.