Sun Life on Alexa FAQ

Have questions about connecting with Sun Life on Alexa? Here are some answers.

Getting started:

The Sun Life skill is Canadian, and you must have an Amazon.ca account to use it.

If you have an Amazon.com account, you can call Amazon help at 1-888-280-4331 to change your account preferences. Otherwise create a new Amazon.ca account. 

To access your secure account information through voice, you'll need to link your Sun Life account with Alexa.

There are two ways to do this:

  1. Using my Sun Life mobile app
    All you need to do is open the my Sun Life mobile app and navigate to the More menu. Under Devices, click on “Link Alexa” and go from there.
  2. Using Alexa app
    Go to Your Skills and open the Sun Life skill. Go to Settings, click “Link Account,”  and follow the steps outlined.

  1. In your Alexa app, go to your Skills & Games.
  2. Choose the Sun Life skill.
  3. Pick Settings and next to Account linking, you’ll see “Linked.”

The Sun Life skill is available in both English and French.

No, you don't need an Alexa device. You can use your mobile device to simply enable the Sun Life skill from the Alexa app.

Once enabled, you can start the conversation from the Alexa app by tapping the Alexa icon and saying, "Alexa, open Sun Life."

Security/PIN related questions:

There are a few ways that Sun Life and Amazon protect your privacy:

  • Amazon doesn’t have access to Sun Life account credentials.
  • You use a secure PIN every time you request your account details.
  • Alexa devices mask and delete your transaction history and voice recordings as you request your Sun Life account details. 
  • Sun Life uses only the email address from your profile to send any voice related communications.

View information about Sun Life’s Legal, privacy, security and fraud information. Your use of the Alexa service is subject to the Alexa Terms of Use

To reset your PIN, you’ll need to follow these steps:

  1. Disable and re-enable the Sun Life skill within the Alexa mobile app.
  2. Sign in with your Sun Life ID and password.
  3. Create your new PIN.

If you have forgotten your Sun Life sign in password, you can reset your password here.

If you get locked out of your Sun Life account, visit the Sign In Help page to find out how to try gaining access.

Make sure your account is linked to Alexa and set your 4-digit voice security PIN to get your account details. If you’re already linked, some information may not be available based on how your plan is set up.

Please refer to your Employee benefits booklet for full details of eligible expenses under your plan.

Some plans or plan sponsors (employers) may not allow members to get their Sun Life account details on voice.

Sun Life account related questions

We’re always working on adding new health-care providers to the list supported through the Sun Life skill on Alexa. Stay tuned for more providers and new features.

We’re always working on adding new features to the Sun Life skill on Alexa. To find out more, try saying, "Alexa, ask Sun Life ‘What's new?’"

There may be a few reasons why you’re unable to check a dependent’s coverage.

If you can see your dependents on mysunlife.ca and on the my Sun Life mobile app, try saying the name again when checking your coverage. Sometimes, Alexa's voice recognition doesn't work for certain names. Alexa is always improving its ability to understand a range of human voices and words.

Depending on your plan, you may have to submit a claim for each dependent before they appear on your account.

There may be a few reasons why you’re unable to submit a claim for a provider.

Keep in mind that you can use this feature only to submit claims for certain health-care services. Currently, you can submit a claim only for the providers you have previously submitted claims for, or for providers on your favourites list. 

Stay tuned, as we’re working to make more claim types available for claims submission through voice.