Meet Ella

She’s here to provide you with tips and opportunities to help you manage your money and health.

A digital coach to help you achieve your goals

Ella is always looking for new ways to help you meet your health, wealth and protection needs, and make the most of your benefits and savings.

Sign in to your account to find Ella

Once you’ve signed in to my Sun Life or the mobile app, Ella will greet you with helpful, personalized tips and reminders about your coverage and plans – like health spending account balances, retirement savings options and more. She may even e-mail you with important reminders and other useful information.

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Need answers? Get help online, by chat, or phone

Self-serve support

Get step-by-step instructions to solve common support problems.
 

Get help

Chat with us

Mon to Fri, 9 a.m. - 5:30 p.m. ET.
Get personalized support through online chat or our mobile app. Sign in, go to Contact Us, then choose your workplace plan type to start a chat. 

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Call us

1-877-786-5433
Mon to Fri, 8 a.m. - 8 p.m. ET
Use our mobile app for faster and personalized support.

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