We’re thrilled to now make this solution available to all our Clients, even those without a Sun Life EHC. Much like an employee assistance program, Lumino Health Virtual Care can be a valuable health support. It’s a cost-effective, stand-alone solution that you can adopt for just $3.49 per employee per month. If you’re a non-EHC Client, you can add Lumino Health Virtual Care beginning September 30, 2020.
About our virtual care solution
Through Lumino Health Virtual Care, plan members gain immediate, virtual access to qualified healthcare professionals. They can access it through an app, or online through a computer. They can do this at home, at work, or anywhere else in Canada.
When they request a visit, they’re triaged through an artificial intelligence-based system. The system then places the employee into a video chat with a nurse, nurse practitioner or doctor.
Virtual health professionals can diagnose any condition that doesn’t require a physical exam. This includes about 70% of primary care cases. They can also help plan members book a specialist appointment, including mental health practitioners, and schedule standard follow-up visits.
With Lumino Health Virtual Care plan members get:
- Continuity of Care – The Dialogue Care Team assigned to your call will follow up on any test results and book follow up appointments if necessary.
- Fully bilingual support – all of Dialogues services are available in English and French.
- Health care navigation – The Dialogue Care team can assist them with finding specialists and help book appointments.
- Pharmacy delivery services – Plan members can have prescriptions from the Dialogue Care Team sent to their home.
We provide Lumino Health Virtual Care in partnership with Dialogue – one of Canada’s fastest growing tele-health companies.
The important role of virtual care
Lumino Health Virtual Care doesn’t replace the key role played by a family doctor. But it can be a critical support in many situations. This includes when an employee:
- Doesn’t have a family doctor, or can’t wait for an appointment with them
- Lives in an area with limited or no access to certain types of health professionals
- Has work or childcare duties that make an in-person visit difficult
- Needs a follow-up visit that doesn’t need to be in-person
Lumino Health Virtual Care provides plan members with immediate access to health care, 24-7. During the COVID-19 pandemic, this access matters more than ever. And as a plan sponsor, you benefit from fewer work disruptions – and greater employee peace of mind and productivity.
Easy to onboard plan members
Once registered, they have 24/7 access to our virtual care services.
We also have a robust onboarding program to educate your plan members about Lumino Health Virtual Care. This includes:
- Email campaigns to raise awareness and promote registration.
- Communication toolkit, includes email templates, flyers and postcards. You can email or print these on-demand and use them as part of wellness campaigns or health and safety weeks.
- A demo video and webinar that plan members can access to learn more about the benefits of this service.
You can access these materials and others, such as the Enrolment Guide, right here.
Add Lumino Health Virtual Care to your plan
To sign up for Lumino Health Virtual Care, please contact your Sun Life Group Benefits representative.
