Lumino Health Virtual Care, provided by Dialogue is an integrated health platform that empowers Canadians to live healthier lives.
Lumino Health Virtual Care provides access to the right health-care or professional services provider through one app – accessible through smartphone or computer. Support is available for a variety of concerns including physical, medical, and mental health needs..
Virtual care services are an affordable way for plan members to access care. Offering these services can play a significant role in:
- Enhancing well-being
- Increasing productivity
- Attracting and retaining talent
Help your plan members get started
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Case Study: fostering employee health with Sun Life’s virtual solutions
Read about how Lumino Health Virtual Care can help create a thriving workplace: one that prioritizes health, work-life balance, and personal growth.
The Lumino Health Virtual Care experience
Lumino Health Virtual Care provides plan members and their eligible dependents with 24/7 access to a multitude of health-care professionals.
This service helps resolve any concerns that don't require a physical exam. It connects plan members with the right health-care professional including doctors, nurses, nurse practitioners, mental health specialists and more.
Lumino Health Virtual Care offers virtual appointments for a variety of non-urgent health concerns. 70%-80% of non-urgent medical issues can safely be treated quickly1.
Plan members can get personalized care anytime, anywhere in Canada. It's a convenient solution for those living in under-serviced locations.
This digital-first patient experience is available via mobile and web. For more information please read this brochure.
Virtual care can also help support a successful return-to-work. Read our Healthy Returns research paper to learn more.
Helpful resources:
Plan members can learn more by visiting sunlife.ca/luminovc.
1 Dialogue data 2023.
A proactive approach to mental health
Stress Management and Well-Being is a valuable add-on to Lumino Health Virtual Care. Plan members and their eligible dependents (age 14+) have access to quality, evidence-based mental health treatment without worrying about out-of-pocket costs for this service.
The service provides appointments within 24 hours and is available via mobile and web. Goal-focused therapy is free and unlimited until remission, to help resolve acute or situational mental health issues.
The service can complement an existing mental health strategy or be the foundation for one.
Health-care innovations can provide better prevention, improved access, and more efficient cost-effective health-care delivery.
For more information, please read this brochure.
To read how Stress Management and Well-Being helps improve health outcomes, see our Bright paper report: Meeting your key challenges to workplace health.
This service can also help support a successful return to work. Read our Healthy Returns research paper to learn more.
Helpful resources:
Plan members can learn more by visiting sunlife.ca/stressmanagement.
The EAP experience
Our Employee Assistance Program (EAP) is a digital-first EAP. It includes support for a broad range of work and life areas:
- Mental health, including internet-based cognitive behavioural therapy (iCBT)
- Family and relationships
- Child and elder care
- Legal and financial
- Work and career
- Critical Incident Response (available if needed at an additional cost)
For more information about how our EAP can help your employees navigate life’s challenges and to access resources, please click here.
Plan members and their eligible dependents (age 14+), can easily connect to the EAP through the Lumino Health Virtual Care mobile app or website 24/7. When accessing EAP via the app is not possible, immediate help is available by calling 1-844-342-3327. Appointments are available within 24 hours, at a time that works best for the plan member.
To read how our EAP helps improve health outcomes, see our Bright Paper report: Meeting your key challenges to workplace health.
Our EAP can also help support a successful return to work. Read our Healthy Returns research paper to learn more.
Plan members can learn more by visiting sunlife.ca/lumino-eap.
Sun Life Medical Second Opinion, by Dialogue
Expert medical advice on any active diagnosis or treatment plan
Receiving a medical diagnosis can be overwhelming. Sun Life Medical Second Opinion, by Dialogue can help plan members feel empowered to make educated decisions about their health when facing medical issues by helping confirm or challenge a diagnosis. The service offers:
- Access to high quality medical second opinions.
- Mental health support.
- Help finding the right medical specialist.
How can Medical Second Opinion, by Dialogue help?
Medical Second Opinion, by Dialogue is a valuable addition to our Lumino Health Virtual Care platform. Plan members can easily connect to Medical Second Opinion, by Dialogue through the Lumino Health Virtual Care app, via mobile or web. This digital-first care means one sign-in and password for all virtual care services provided by Dialogue. Plan members will also be able to connect to the service through a dedicated phone line, 1-833-286-5614, accessible 24/7.
Medical Second Opinion, by Dialogue includes three different features to help meet the health care needs of your plan members. All three features are independent and can be accessed freely by eligible plan members, their spouse, dependent(s), parents and parents-in-law. It’s secure, seamless and available anytime.
Expert Second Opinion: a medical expert will provide plan members with a second opinion on an existing and active diagnosis and treatment plan. This includes both physical and mental health conditions. The network includes a wide range of specialties and subspecialists, including (but not limited to) oncology, gynecology, cardiology, orthopedics, psychiatry, and neurology.
Mental Health Care Navigation: connects plan members with a mental health specialist. The specialist will help them better understand their mental health needs and provide navigational support to specialized mental health providers, resources and more. All mental health conditions are covered.
Find a Medical Specialist: a navigation service that helps plan members locate appropriate medical specialists and facilities across Canada and the U.S.