Following our soft launch and adoption by several Clients in 2021, we’re pleased to now offer this service to all Clients who have Lumino Health Virtual Care on their plans. Plan members who used the service saw a 34% improvement in anxiety and 36% improvement for depression.¹

Plan members will have access to psychologists, psychotherapists, social workers in addition to doctors, nurses and medical specialists. These practitioners work together as a team to offer help 24/7.

How the program works

Stress Management and Well-Being is an add-on to Lumino Health Virtual Care. It works using the same app. Plan members can move seamlessly between the different services within the Lumino Health Virtual Care app depending on their needs:

• In the app, those looking for support can complete a two- minute online stress test. They can then connect within minutes to a mental health specialist for initial consultation or imminent danger support.
• The specialist then matches the user to the practitioner most suited to their situation. The plan member has unlimited therapy sessions until remission, at no cost to them. And doctors and nurse practitioners are available for diagnostic assessments and treatment plans as needed. This can be a critical support if a plan member needs medication to treat a mental health condition.

How your Clients can benefit from the program

The affordability of mental health treatments remains a concern, especially for Clients at this time. The Canadian Psychological Association says that people need 15 to 20 sessions of treatment to achieve a therapeutic outcome. This can cost between $3,500 and $4,000 – and even more in many cases.

Stress Management and Well-Being isn’t a replacement for this psychological coverage, but it complements it by providing immediate, cost-effective, comprehensive support. From a prevention standpoint, it may stop many emerging mental health issues from becoming more serious.

It breaks down the barriers to mental health treatment – cost, access, and privacy concerns – in several ways by providing:

• quick access to mental health support,
• comprehensive holistic treatment,
• continuity of care,
• coordination with the primary care provider, and
• family coverage.

This brochure and FAQ will give you more details about the program. It’s available to all organizations who currently have (or wish to add) Lumino Health Virtual Care.

We encourage you to share the Stress Management and Well-Being launch with Clients and your network. To help you start the conversation with your Clients, we’ve prepared these key messages for you to use.

We’ll be sending a Focus Update to plan sponsors on January 27.

• Version 1 - sponsors who currently offer Lumino Health Virtual Care
• Version 2 - sponsors not currently offering Lumino Health Virtual Care

Questions? We’re here to help.

Please contact your Sun Life Group Benefits representative.

¹Sun Life data, 2021.