We continue to navigate these uncharted waters together – and we’re doing everything we can to support you. We want to remind you of a service that can help ease some financial burdens and stress for plan members during the pandemic.

Many plan members are facing financial hardship due to the COVID-19 pandemic. This includes the challenge of paying down and managing debt. 

We’re pleased to offer a solution that can help reduce a plan member’s financial stress.

We’ve continued our partnership with the non-profit Credit Counselling Society and the Credit Counselling Service of Atlantic Canada, Inc. These organizations offer credit counselling and debt management services to plan members. The credit counselling is always free. And the credit counselling organizations are waiving the $25 debt management set up fee for Sun Life GRS clients.
Plan members have access to one-on-one financial counselling with an accredited financial counsellor. The appointments are free, confidential and have no impact on a plan member’s credit report.

Plan members also have access to the Debt Management Program. This program helps plan members consolidate debts into one monthly payment they can afford. It can help them become debt-free in a reasonable amount of time – without permanently impacting their credit or record.

To access these services, plan members should tell the credit counselling service that Sun Life referred them. That’s all it takes.

Plan members living in 
British Columbia, Alberta, Saskatchewan, Manitoba and Ontario

Plan members living in 
Quebec, New Brunswick, PEI, Nova Scotia and Newfoundland

Credit Counselling Society 



Credit Counselling Service of Atlantic Canada, Inc./Services Credit Conseil 



Please encourage your plan members to act soon if they are struggling with debt. Quick action can prevent debt issues from worsening. It also ensures they take advantage of this service at no cost to them.