We’ve made a proactive decision to slightly defer the transition to ESC until November 2022. This will be for all Clients, including Clients with Deferred Payment Drug Cards. This decision was made by putting you, and your plan members at the centre of everything we do. Having all Clients move at the same time helps ensure a smooth and easy transition for everyone by streamlining all communications and operations.
This means that we will also defer our communication campaign to plan members. We have an extensive communications plan to share this news with plan members, that includes a dedicated website and a toolkit for you to leverage within your organization. More detailed information including the updated timing and a revised plan member toolkit will be available in the coming weeks.
Reminder about our FAQs
Our FAQs provide information on:
- An overview of the transition
- Your plan sponsor experience
- The employee experience
- Drug cards
- Products, functionality and plan design
We’ve housed the FAQs on our ESC Transition website. We encourage you to bookmark this site so you can refer back to it.
Thank you for your ongoing support.
Questions?
If you have any questions in the meantime, please reach out to your Sun Life Group Benefits representative.
