Some of these exceptions were going to be in place until December 31, 2020. However, we understand it may take plan members some time to get an appointment with a health-care provider. So, we’re extending these exceptions to March 31, 2021.

These include:

  • Paying claims that would normally require additional documentation, signatures, referrals or laboratory information. This applies if we already have these on file and they have expired.
  • Prescriptions, nurse practitioner or doctor referral for paramedical services
  • Drug exception forms, which includes prior authorization and special authorization
  • Provincial specialty drug program responses or documentation

We’ve created this flyer for you to share with plan members.

Questions? We’re here to help.

Please check the Group Benefits Health and Dental page on our COVID-19 website daily for updates. 

For Clients with less than 50 employees, please contact your Client Service Administrator at 1-877-786-7227.

For Clients with more than 50 employees, please contact your Sun Life Group Benefits representative.