Updated: April 30, 2021
In April 2020, we let you know that we’d temporarily reimburse virtual dental assessments while dental offices were open for emergency treatments only. As a reminder, our standard dental contracts cover emergency dental services, but not virtual assessments.
In consultation with dental associations across Canada, we made a temporary change. We began reimbursing virtual dental assessments using the dental codes recommended by the Canadian Dental Association (CDA), and the Association des chirurgiens dentistes du Québec (ACDQ).
Dental offices in Canada have since reopened for regular visits. However, provinces and territories are now experiencing a third wave of COVID-19 variants. As a result, we’ll continue to reimburse virtual dental assessments covered by these codes for the duration of the pandemic. We’ll continue to monitor the situation, and re-evaluate once the pandemic is over.
Plan members can contact our Client Care Centre at 1-800-361-6212 if they have questions about their claims.