Sun Life is operating with an abundance of care to limit the spread of COVID-19 amongst our employees – and the world around us. Our top priority is the health and well-being of our employees, Clients, advisors, consultants and communities.
We are monitoring the global developments related to COVID-19 and adjusting our processes, practices and procedures as the situation evolves.
We want to ensure we continue to deliver for you, our Clients. We know that you need us now, more than ever. We will provide regular updates on this page to help keep you informed.
As the world responds to the COVID-19 health and financial crisis, we know there are many questions about where Sun Life stands financially. We’ve built the foundation of our business on managing risks that may happen due to economic changes. We also have 155 years worth of experience to back it up.
Sun Life is resilient.
The best measurement of Sun Life’s financial strength is through our:
You can feel comforted during this difficult time knowing:
Sun Life also continues to stay committed to worldwide communities. As the COVID-19 pandemic continues, we will be donating $1 million to support health care, elder care and address food security needs.
At Sun Life, we are monitoring global developments related to coronavirus very closely. We are following the guidance of trusted global agencies, as well as medical experts within Sun Life. We are taking precautionary measures with our own employees in order to minimize any potential risk of disruption to servicing our Clients.
Our enterprise-wide business continuity policy governs business continuity (including pandemic planning) and disaster recovery planning for critical business functions performed at all our major business locations. The focus of our plans is to protect the health and safety of our employees, mitigate business and operational disruptions for our Clients and carry out our regulatory and contractual obligations in a responsible manner. The business continuity plan is flexible and can be adapted to a wide range of events.
Our approach includes building contingency plans founded on “all hazards” crisis management, business continuity, and disaster recovery services including support from vital external service providers and external business partners. Response plans include pandemic, facility outages, systems, power outages, etc.
Disaster recovery plans include offsite recovery and back-up data storage facilities. We also employ a dual recovery strategy which includes redirecting work and/or staff amongst multiple sites, or having staff work-from-home where possible. In some circumstances elements of our recovery plan include participation of major third party service providers. These elements are governed by contracts which include service level agreements.
Overall coordination, guidance and compliance monitoring for business continuity across Sun Life is a centralized function, and a crisis management team comprised of senior management across Sun Life with support teams for Human Resources, Legal and Compliance, Communications, Information Technology and Facilities, is responsible for overseeing all aspects of the business continuity and recovery activities.
Our business continuity policy requires all business continuity plans to be tested at a minimum on an annual basis.
Important details on plan administration
Our Billing Administration team is currently receiving a high volume of requests. We are working hard to answer your questions, but it may take us a little longer than usual.
Lumino Health offers great resources for plan members to help them stay healthy and well. The Healthy at Home Guide is for Canadians who are spending most of their time at home due to COVID-19. Topics covered include healthy mind, body, work from home and healthy kids. We encourage you to share this resource with your plan members.
We have launched a dedicated page for plan members at sunlife.ca/covid-19 that we will continually update with the latest information.
You can also visit the Canadian Life and Health Insurance Association (CLHIA) website for industry-related information.