We are pleased to announce that our Client Service team has been restructured to improve the service provided to the Sun Advantage and Future Finder plans.
We have put together a whole team of senior administrators who are available to answer your requests. In addition, we have created a new phone line for you to be able to reach us during business hours (8:30 am to 4:30 pm). A voicemail is also available outside business hours and we will return your calls within 24 hours.
The phone number is 1-833-292-5400 and the local number is (514) 904-9780.
We ask that start using these new phone numbers right away so that we can serve you better.
Please note that the current email address is still valid: sunnet25@sunlife.com.
You will find below updated contact information for ongoing Plan Administration. We suggest you keep these contacts handy for future reference. If sending us an email, please include the following information in the subject line of your email: Company Name - Client ID / Plan # (for example XYZ/01).
Contact |
Phone #/Email Address |
Fax # |
Address |
|---|---|---|---|
Client Service Team Primary contact for:
|
1-833-292-5400 * Please include the following information in the subject line of your email: Company Name - Client ID / Plan # |
1- 877-791-9205 |
Sun Life Financial Group Retirement Services Montreal, QC H3B 2V9 (Courier Address)
Sun Life Financial Group Retirement Services P.O. Box 11001 STN CV Montreal, QC H3C 3P3 (General Mail) |
Sponsor Care Centre Primary contact for:
|
1-800-387-7262 * Please include the following information in the subject line of your email: Company Name - Client ID / Plan # |
Ways to access Sun Life Financial
Contact |
Phone Number / Website |
Accessibility |
|---|---|---|
For Plan Members
|
1-866-733-8613 www.mysunlife.ca |
Hours of Operation: 8 a.m. to 8 p.m. EST 24 hours per day, 7 days per week |
| Plan Sponsor website | www.sunlife.ca/sponsor |
24 hours per day, 7 days per week |
