Sun Life continues to operate with an abundance of care to limit the spread of COVID-19 amongst our employees – and the world around us. Our top priority is the health and well-being of our employees, Clients, advisors, consultants and communities.

We continue to monitor the global developments related to COVID-19 and adjusting our processes, practices and procedures as the situation continues to evolve. Our website: is our main communication platform to share updates.  

Our Sun Life team in our Client Care Centre (CCC) continues to be available for plan member 1-877-SUN-LIFE (1-877-786-5433) from 8 a.m. to 8 p.m. ET. They can also go to and live chat with us from 9:00 a.m. to 5:30 p.m. ET. At this time, you and your employees may experience longer than usual wait times when trying to reach us. We thank you for your patience and understanding.

If you have questions about our response to COVID-19, please don’t hesitate to call your Group Retirement representative.