At enrolment, you need to provide employees with:

• their benefits booklet;
• all the information about their disability plan, including this Important Information flyer. If you wish, you can provide the same information for employees in all provinces.

At enrolment and beyond, you must:

• provide plan information, but not advice, to employees;
• refer employees to Sun Life or to an advisor for answers about coverage needs;
• refer employees to Sun Life for answers about their ongoing disability claims.

This change ensures that employees understand their coverage. 

We’re updating our Plan Administration Guides to include these responsibilities.

Questions? We’re here to help.

For Clients with fewer than 50 employees, please contact your Client Service Administrator at 1-877-786-7227.

For Clients with more than 50 employees, please contact your Sun Life Group Benefits representative.