We can now confirm that all Clients, including Clients with Deferred Payment Drug Cards, will transition to ESC on March 1, 2023. We’ll share this update with plan sponsors on December 15, 2022.
Contract Wording
If your Clients’ contracts and/or booklets refer our prior PBM’s name, we’ll replace this with generic language. We’ll make this update at their next revision.
Plan member communication
Our communication campaign to plan members will start February 8, 2023, and includes:
- Email to plan members
- Messaging on mysunlife.ca and the my Sun Life mobile app
Following the transition to ESC, we’ll send a reminder email starting March 1, 2023.
Our campaign will share details of the transition and encourage plan members to use the drug card on the my Sun Life mobile app. Their updated digital drug card will include the ESC logo.
Plan member communication toolkit
Our communication toolkit is a resource your Clients can use to share details about the transition with their plan members.
Reminder
To help you support your Clients through this transition, you can refer to our ESC transition website. It includes a helpful FAQ with information on:
- An overview of the transition
- The plan sponsor experience
- The plan member experience
- Drug cards
- Products, functionality and plan design.
We’re sending this Focus Update to plan sponsors on December 15, 2022.
Thank you for your ongoing support during this transition.
Questions?
If you have any questions, please reach out to your Sun Life Group Benefits representative.
