These include:

  • Government tele-health services
  • Doctors’ offices and health clinics
  • Mental health and other paramedical services
  • Dedicated health apps and online services that connect Canadians to health‑care providers.

Our new Bright Paper – Virtual care. Its time has come – explores the trend. It examines the use of, and demand for, virtual care services. It also explains why this growing trend is here to stay – long after the pandemic is over.

Virtual care isn’t meant to replace the key role played by a family doctor. Its strength lies in providing immediate access to quality health care outside of these primary relationships. It can help your employees with a health care need in many situations:

  • They don’t have a family doctor, or can’t wait for an in-person appointment
  • They live in an area with poor access to certain types of health professionals
  • They have work or childcare responsibilities that make an in-person visit difficult
  • They need a follow-up appointment that doesn’t require an in-person visit
  • They want privacy relating to their treatments – such as those for mental health.

When an employee needs quick access to care, virtual care delivered by app or online can provide immediate help. And everyone benefits. Your employees get access to the care they need. The health care system benefits from an efficient and cost-effective delivery method.
And you benefit from more productive employees, who take less time off work for personal or family appointments.

We encourage you to read the Bright Paper. To learn more about Sun Life’s virtual care service – Lumino Health Virtual Care – please visit sunlife.ca/luminovc.

To learn more about virtual care, here are some additional resources:

Questions? We’re here to help.

For Clients with less than 50 employees, please contact your Client Service Administrator at 1-877-786-7227.

For Clients with more than 50 employees, please contact your Sun Life Group Benefits representative.