We’re teaming up with Alida to expand the Bright Minds Insights Community, by leveraging their digital community software to create a welcoming digital environment. This private online community will allow us to create an ongoing dialogue with plan members and gain valuable feedback from them. This, in turn, will help us improve the experience Sun Life delivers to plan sponsors and their plan members.
What plan members can expect:
- Beginning June 1, Sun Life will be sending out an email invitation to plan members encouraging them to join the community.
- Plan members who are interested will opt in to join the community through the email invitation.
- Participation is voluntary and plan members can opt out of the community at any time.
- Plan members’ participation in the community, and any information they share with Sun Life, will be treated with the strictest of confidence. Individual responses won’t be identified and will be combined with those from other plan members in the community.
- Community members will be given the opportunity to participate in a variety of engaging qualitative and quantitative research studies (through group discussions, forums and surveys) and be entered into periodic draws for prizes, to thank them for participating. Members won’t be contacted more than twice a month.
- Community members will be encouraged to contact the Sun Life Call Centre if they have any questions or concerns about the online community.
We thank you in advance for your support of this initiative. We’re excited to improve the member experience through the feedback we receive from the Bright Minds Insights Community.
Questions? We’re here to help.
For Clients with fewer than 50 employees, please contact the Client Relations Representative Team at 1-866-606-8936.
For Clients with more than 50 employees, please contact your Sun Life Group Benefits representative.
