What is the new enhanced access feature on PSS?

This new feature will allow your primary administrator to process Access ID transactions.

With enhanced access, you can:

  • Add an administrator with view only or full (update/edit) access. You can give access to a particular location or all locations. The new user will instantly receive their Access ID and temporary password to sign in.
  • Update any administrator’s personal information such as first name, last name, or email address.
  • Change an administrator’s access level. You can also change their access level for any of the company’s locations.
  • Deactivate an administrator’s access when a colleague no longer requires Group Benefits Administration. This function also removes access to:
    • Group Benefits Absence and Disability online tool
    • Group Benefits Reporting (GBR)
  • Ask for more access to the Group Benefits Absence and Disability online tool (if applicable). You can also give another plan administrator the same enhanced access features. 

When will this feature become available for me?

This feature is now live for all qualified Clients. Please contact your Service Representative to see if you qualify.

This self-service access feature is only available for the Group Benefits Administration site. Group Benefits Absence and Disability online tool access is not currently self-service. However, as noted above, you can ask for this access.

Questions? We’re here to help.

For Clients with less than 50 employees, please contact your Client Service Administrator at 1-877-786-7227.

For Clients with more than 50 employees, please contact your Sun Life Group Benefits representative.