That’s why we’re always looking for ways to improve this process.
Our Service excellence – claims made easy flyer highlights some of the recent improvements we’re making to our health and dental claims process. It also showcases the direct results we’re seeing from these changes.
Here’s a sneak peek at some of these exciting results:
- Plan members are submitting 98% of all their claims digitally, meaning they’re getting paid faster than ever before.
- 93% of plan members say claims payments met their needs on the first submission.
- The addition of paramedical treatment duration options on mobile is making it easier for plan members to submit their claims.1
To see more results, you can read the full flyer here.
We’ll keep innovating, testing, and learning to ensure we’re helping you support the needs of your plan members.
Questions? We’re here to help.
Please contact your Sun Life Group Benefits representative.
1 Sun Life book of business 2022.