We’re making the online experience better for members

• Pre-populating information on the Plan Member Disability Claim statement

We’re making the form easier to complete by pre-populating the employee’s address, member ID and policy number. The fields can be edited in case they’ve moved and need to update their address. 

Don’t miss out! You can give your employees the ability to submit online by using the standard Plan Member Disability Claim statement rather than a customized one. If your custom form includes only your policy number, company name and/or logo, talk to your Sun Life representative about changing to the standard form.  

• Linking to missing forms

To process a disability claim, we need information from you, the employee and the attending physician. If information is missing, we “pend” the claim. Now, when we’re missing information, we will let employees know what we need and we will provide a link to the missing form. 

Our work improving the digital disability experience will continue in 2019 with improvements to the Group Benefits Absence and Disability application on the Plan Sponsor website. Watch for more details.

Questions? We’re here to help.

For Clients with less than 50 employees, please contact your Client Service Administrator at 1-877-786-7227.

For Clients with more than 50 employees, please contact your Sun Life Group Benefits representative.