Former employees can now submit their outstanding claims digitally

Using the “Send Documents” feature:

• Members will be able to submit their claims during the proof of claim period.
• They can select the “Client Care requests” flow to see their terminated policies listed below any active ones. 
• They can take photos of their claim form and receipts and send them to us.

Attached is the plan member flyer we’ve created that outlines these steps.

Previously, access to online claims submission ended as soon as your employees’ benefits ended. They would have had to mail us any outstanding claims. This new process makes submitting claims easier.

This applies only when plan members end their employment.

If their Administrative Services Only (ASO) policy ends with Sun Life, plan members will need to submit paper claims past the termination date.

Questions? We’re here to help.

For Clients with less than 50 employees, please contact your Client Service Administrator at 1-877-786-7227.

For Clients with more than 50 employees, please contact your Sun Life Group Benefits representative.