March 04, 2021

Most Canadians experiencing a mental health issue are not getting help

Sun Life Logo (CNW Group/Sun Life Financial Inc.)

Lumino Health is making it easier for all Canadians to access mental health resources through expanded mental health support

  • Sun Life survey finds nearly two-thirds (60%) of Canadians are currently experiencing mental health issues.
  • Over half (54%) of those experiencing mental health issues have not received medical support.
  • Affordability (25%) and embarrassment (23%) are the two top barriers Canadians say has prevented them from seeking help.

TORONTO, March 4, 2021 /CNW/ - A recent Sun Life survey finds that nearly two-thirds (60%) of Canadians are experiencing mental health issues. Yet, over half (54%) of those Canadians report they have not sought medical support.

"Our nation is dealing with a mental health crisis. Whether it's a loved one, a colleague, or yourself, mental health impacts us all," said Chris Denys, Senior Vice-President, Possibilities, Lumino Health. "We must work together to tackle this emergency. From employers to individuals, we can all play a role in building a more resilient Canada."

How mental health is affecting the nation

Anxiety (40%) tops the list of mental health concerns, followed by stress, depression and addiction. When it comes to the likelihood of experiencing mental health issues, the Sun Life survey finds differences across groups.

  • Women (62%) and those aged 18 to 34 (74%) are experiencing the greatest impact of mental health issues.
  • Gen Z, (Canadians aged 18 to 23) are more than twice as likely (16%) as the national average (7%) to say they are experiencing addiction issues.

Barriers to care are a factor in why Canadians are not seeking the support they need. Of those Canadians who haven't sought support but are experiencing a mental health issue, nearly a third (31%) say they feel they don't need medical help. The study found one quarter (25%) say they can't afford it, and nearly one quarter (23%) say they are embarrassed to ask for help.

Lumino Health to expand mental health services
Lumino Health, an innovation from Sun Life, is helping all Canadians access the mental health support they need. The digital platform has recorded over 1 million searches for psychologists, with daily searches doubling since the pandemic began.

To meet the increased demand, Lumino Health is expanding its list of mental health professionals. In addition to psychologists, people can soon search for:

  • Social workers
  • Clinical counsellors
  • Psychotherapists

"Throughout the pandemic, Canadians have struggled accessing the care they need. Our expanded platform is one of the ways we are making it easier for all Canadians to navigate and find support," explains Denys. "Lumino Health allows people to search for providers, see patient ratings, and compare costs. This tool is designed to empower Canadians and help reduce stigma around mental health."

The platform has access to over 150,000 providers in Canada, including more than 12,000 offering virtual visits. Lumino Health is also rolling out the ability to search for providers who offer instant booking. This will make it easier for Canadians to connect with the right health care professional for them.

Lumino Health commits to providing Canadians with convenient access to mental health support and resources. Visit Lumino Health for more information.

About the survey
The survey is based on findings of an Ipsos poll conducted between January 21 - 25, 2021. A sample of 1,000 Canadians was drawn from the Ipsos I-Say online panel aged 18 and older. The data for Canadians surveyed was weighted to ensure the sample's regional, age, and gender composition reflects that of the actual Canadian population. The precision of Ipsos online polls is measured using a credibility interval. In this case, the poll is accurate to within +/- 3.5% at 95% confidence level had all Canadian adults been polled. All sample surveys and polls may be subject to other sources of error, including, but not limited to methodological change, coverage error and measurement error.

About Lumino Health
Lumino Health network is an innovation from Sun Life, launched in fall 2018. Sun Life Assurance Company of Canada created the platform as a commitment to helping Canadians live healthier lives. As Canada's premier network of health resources, helps Canadians find healthcare providers near them in seconds and access resources and innovations to live healthier lives. In 2019, Lumino Health was awarded the "Reinventor" award by PWC for their innovative and industry-disrupting platform.

About Sun Life
Sun Life is a leading international financial services organization providing insurance, wealth and asset management solutions to individual and corporate Clients. Sun Life has operations in a number of markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. As of December 31, 2020, Sun Life had total assets under management of $1,247 billion. For more information, please visit

Sun Life Financial Inc. trades on the Toronto (TSX), New York (NYSE) and Philippine (PSE) stock exchanges under the ticker symbol SLF.

Note to editors: All figures in Canadian dollars

Media Relations Contact:
Carson MacIsaac
Senior Specialist, Corporate Communications
T. 416-427-5670

Lumino Health (CNW Group/Sun Life Financial Inc.)

SOURCE Sun Life Financial Inc.