Get help signing in to your Sun Life account

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You’ll need to register for an account before you can sign in for the first time.


I forgot my password.

It happens. Hit the button below to quickly reset it.

I forgot my email/Access ID.

Get it in a few clicks. Make sure to have your account number handy. You can find it on statements, letters or contracts you've received from us.

I’m locked out of my Sun Life account. What do I do? 

To ensure your protection, we lock your account if you’ve tried to sign in a few times and it hasn’t worked. We’ll also lock your account if you haven’t signed in for a long time. To get back in, reset your password (make sure to have your account number handy). 

Been timed out? If you’ve been timed out of your account because you couldn’t properly verify yourself, you don’t need to reset your password. Just wait 10 minutes and try again.

How we protect your account with Two-Step Verification

Two-Step Verification adds an extra layer of security that will help prevent someone else from gaining access to your account. We verify your identity with a text or phone call when we consider it necessary. Check out the Two-Step Verification FAQs to learn more

What is the “Remember me” checkbox?

The checkbox saves your registered email address / access ID to your device using a cookie in your browser. To help keep your account information secure, we recommend you don’t use this feature if you share your device with other people. 

Sign in to to manage your benefits, savings and investment plans. It’s password-protected, convenient and paperless.

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Having trouble signing in? Here’s some ways that we can help.

If you’re a first-time user, welcome! Let’s get you registered.

We can help you get a new one. Reset your password.

You might have used a different email address. We can help with this. We just need a little information.

We don’t let you sign in after too many unsuccessful attempts. We also lock you out if you haven’t visited our site for a long time. To sign in, you’ll need to reset your password.

When you check the box beside ‘Remember me’, you are saving your email address to your computer using a cookie. To keep your information private, don’t use this feature if you share your computer with someone else.

Get more support after you’re signed in

Need to check your coverage?

Learn more about your coverage details, whether you bought coverage through your advisor, or if you're covered through your employer.

Need help submitting a claim?

Get help with filing a claim – whether it’s a paper claim or it’s through a device. We’ll also show you how to get status updates on your claims. 

Want to learn how to access RRSP and tax receipts?

Did you set up an RRSP through a Sun Life advisor? Have an RRSP through your employer? Here’s how you can access your RRSP tax slips and information. 

Want to learn how to change to your personal information?

Find out how to make a change to your important personal information, like your address or telephone number.

Need help with something else?

Here are some answers to common support questions to help get you where you need to be.

Need to talk to someone?

Find the right number to call here.