Get help signing in to your Sun Life account

Get registered.

You’ll need to register for an account before you can sign in for the first time.

I forgot my password. 

It happens. Hit the button below to quickly reset it.  

I forgot my email/Access ID. 

Get it in a few clicks. Make sure to have your account number handy. You can find it on statements, letters or contracts you've received from us.

I’m locked out of my Sun Life account. What do I do? 

To ensure your protection, we lock your account if you’ve tried to sign in a few times and it hasn’t worked. We’ll also lock your account if you haven’t signed in for a long time. To get back in, reset your password (make sure to have your account number handy). 

Been timed out? If you’ve been timed out of your account because you couldn’t properly verify yourself, you don’t need to reset your password. Just wait 10 minutes and try again.

How we protect your account with Two-Step Verification

Two-Step Verification adds an extra layer of security that will help prevent someone else from gaining access to your account. We verify your identity with a text or phone call when we consider it necessary. Check out the Two-Step Verification FAQs to learn more

What is the “Remember me” checkbox?

The checkbox saves your registered email address / access ID to your device using a cookie in your browser. To help keep your account information secure, we recommend you don’t use this feature if you share your device with other people. 

Get more support after you’re signed in

  • Need to check your coverage?

    Learn more about your coverage details, whether you bought coverage through your advisor, or if you’re covered through your employer.

  • Need help with something else?

    Here are some answers to common support questions to help get you where you need to be. 

  • Need to talk to someone?

    Find the right number to call here.