Since joining Sun Life in 2016, Eric has held several roles including Senior Vice-President, Chief Client Experience Officer for the Client Experience Office. In that role, he oversaw the creation and delivery of great Client experiences across all channels and businesses in Canada, as well as the rollover and in-plan wealth and insurance businesses. Before joining the Client Experience Office he was Chief Analytics and Engineering Officer for the Individual business.
Prior to joining Sun Life, Eric was Chief Strategy and Analytics Officer at Aimia Inc., the global leader in loyalty analytics and marketing. While at Aimia, he sat on the board of Fractal Analytics. Before joining Aimia, Eric was a partner at McKinsey & Company, where he spent 15 years serving clients across the financial services, telecom and tech sectors, focusing on technology, operations and strategic topics. Eric co-led the Digital McKinsey practice in Canada during his last years at the organization.
Born and raised in Brazil, Eric has a Robotics Engineering degree from The University of Sao Paulo, and an MBA with high-distinction from the Ross School of Business at the University of Michigan, as well as an ICD.D designation for Corporate Directors.