To help you support your Clients through this transition, you can refer to our ESC transition website. It includes a helpful FAQ with information on:
- An overview of the transition
- The plan sponsor experience
- The plan member experience
- Drug cards
- Products, functionality and plan design.
Plan member communication
Our communication campaign to plan members will start February 8, 2023, and includes:
- Email to plan members
- Messaging on mysunlife.ca and the my Sun Life mobile app
Following the transition to ESC, we’ll send a reminder email, starting March 1, 2023.
Plan member communication toolkit
We’ve refreshed our communication toolkit so be sure to check it out. This is a resource your Clients can use to share details about the transition with their plan members.
Reminder
We’re sending this Focus Update to plan sponsors on January 26, 2023.
Thank you for your ongoing support during this transition.
Questions?
Please contact your Sun Life Group Benefits representative.
