Plan member communication

Our communication campaign to your plan members will start February 8, 2023, and includes:

  • Email to plan members
  • Messaging on and the my Sun Life mobile app

Following the transition to ESC, we’ll send them a reminder email.

Plan member communication toolkit

We’ve refreshed our communication toolkit so be sure to check it out.


To help you through this transition, you can refer to our ESC transition website. It includes a helpful FAQ page with information on:

  • An overview of the transition
  • The plan sponsor experience
  • The plan member experience
  • Drug cards
  • Products, functionality and plan design.

Thank you for your ongoing support during this transition.


Please contact your Sun Life Group Benefits representative.