Looking for customer support?

Quickly find answers to some common support questions such as:

More customer support

Benefits, savings or investments through your workplace:

Workplace benefits

1-800-361-6212
Monday-Friday: 8am-8pm ET

Please have your drug or travel card ready.

Workplace savings and investments

1-866-733-8612
Monday-Friday: 8am-8pm ET

Please have your mysunlife.ca numerical Access ID and password ready.

Are you leaving a workplace or employer group plan?

Call: 1-877-893-9893
Monday-Friday: 8am-8pm ET


Insurance or investments through your advisor, online or by phone:

Purchased through an advisor

1-877-SUN-LIFE (1-877-786-5433)
Monday-Friday: 8am-8pm ET

Email: service@sunlife.ca

For mutual fund inquiries:

Sun Life Global Investments

1-877-344-1434
Monday-Friday: 8am-8pm ET

Email: info@sunlifeglobalinvestments.com

For segregated fund inquiries:

Sun Life Guaranteed Investment Funds (GIFs)

1-844-753-4437
Monday-Friday: 8am-8pm ET

Email: gifs@sunlife.com

Purchased online or by phone

For claims inquiries:

1-800-361-6212
Monday-Friday: 8am-8pm ET

For non-claims inquiries:

1-800-669-7921
Monday-Friday: 8am-8pm ET

Email: Can_AssocAndAffinity@sunlife.com


Other group benefits customers:

Public Service Health Care Plan (PSHCP) or the Pensioners' Dental Services Plan (PDSP)

1-888-757-7427
Monday-Friday: 6:30am-8:00pm ET

Email: Can_OttawaService@sunlife.ca

Association or affinity group benefits

1-800-669-7921
Monday-Friday: 8am-8pm ET

Email: Can_AssocAndAffinity@sunlife.ca


All other inquiries:

1-877-SUN-LIFE (1-877-786-5433)
Monday-Friday: 8am-8pm ET

Get started with Sun Life

If you need help with your own personal financial plan, retirement planning or personal insurance and investments:

Talk to an advisor to help answer your questions.

1-877-SUN-LIFE (1-877-786-5433)
Monday-Friday: 8am-8pm ET

Email: service@sunlife.ca

For human resources or benefits administrators:

Sign in to Plan Sponsor Services at sunlife.ca/sponsor to manage your information online.

Group benefits (51+ employees)

1-866-377-5818
Monday-Friday: 8:30am-4:00pm ET

Group benefits (3-50 employees)

1-877-786-7227
Monday-Friday: 8:30am-4:00pm ET

Email: Complete this contact us form

Group retirement services

1-800-387-2636
Monday-Friday: 8:30am-4:00pm ET

Email: Can_PenControl@sunlife.ca

Group retirement services (small business)

1-877-283-1412
Monday-Friday: 9:00am-4:30pm ET

If you're a business seeking a new plan, visit the Workplace health and benefits and Workplace pensions and savings sections to learn more.

For affinity markets:

Contact us to discuss the insurance needs of your group and learn more about the plans we can provide.

Affinity markets

1-800-669-7921
Monday-Friday: 8:00am-8:00pm ET

Email: slfsm@sunlife.com

For advisors: