Get help with stress, low mood, relationships, sleep or whatever’s on your mind.
Online Counselling, by Dialogue1 makes it easy.
Your confidential sessions, payments and coverage details are all in one secure place, through the my Sun Life app. Services available in English and French.
Set your preferences like gender, culture, and more. Review bios and choose the right fit.
Meet within days.
Mon to Fri 8 a.m. - 8 p.m.
Sat to Sun 10 a.m. - 4 p.m.
Secure online sessions where and when it works for you.
Dialogue is a trusted Sun Life partner and one of Canada’s leading virtual Health and Wellness providers.
* Competitively priced ($140/50 min.).
It's part of your overall health.
Mental health care is just like any other self-care. Therapy helps you understand what’s going on and work through it with someone you trust.
It’s for anyone who needs help with any part of life.
Things like anxiety, low mood, relationship conflicts, stress or something hard to put into words.
It’s your safe space.
Your therapist is here to listen and guide you at your own pace. Your information stays private.
You’re in good hands.
Dialogue's virtual network of registered psychotherapists and social workers are fully qualified.
| Mental Health & Wellbeing | Life & Relationships | Support & Recovery |
|---|---|---|
| Anxiety & depression | Relationship challenges | Root causes of substance use |
| Stress management | Separation & divorce | Coping with illness |
| Sleep & rest | Grief and major life changes | Supportive care for trauma |
| Burnout | Parenting & fertility | Anger management |
Your sessions, payments and coverage details are all in one secure place. You'll be asked to link or create a Dialogue account to access your services.
Take control of your benefits, savings and health - all in one easy-to use app.
Download the app by scanning this QR code with your smartphone.
Online Counselling is available to any individual aged 14 years or older, located in Canada, and is accessed through the my Sun Life app.
Anyone can create a Sun Life account as a guest. You do not need to be a Sun Life Client or Group Benefits member to access Online Counselling.
Each 50-minute video or phone session costs $140 CAN, taxes included. Cancellation and missed appointment fees apply in accordance with Dialogue's policy .
Online Counselling is covered by insurance providers offering coverage for mental health services by licensed psychotherapists or registered social workers. Verify your plan covers your chosen practitioner type before booking, and you'll receive a receipt after your appointment to submit for reimbursement.
For Sun Life Members:
You can check your specific coverage details on the my Sun Life app or at mysunlife.ca.
Claims for dependents must be submitted through the primary member’s account, not the dependent’s guest account.
No health coverage? You can pay directly per appointment as you go.
Get appointments within days. There is no cost to change or cancel appointments with 24 hours’ notice.
Appointment policy:
Cancelling or rescheduling within 24 hours: $80.00 CAN.
Missed appointments: $140 CAN (full session fee).
Online Counselling currently offers 1-on-1 support for individuals, and does not include couples, family or group therapy. Individuals aged 14+ can receive therapy through their own Sun Life and Dialogue guest account.
Online Counselling is for anyone who needs support with whatever’s on their mind. Things like stress, low mood, relationship conflicts, sleep, and more. It allows you the flexibility to choose a practitioner who meets your needs—and if your first match isn't a good fit, you can easily change practitioners without a problem.
Sun Life offers a variety of mental health support services. Check your benefits for what’s included in your plan to access the right support for you.
Important Note: Online Counselling is not intended to provide emergency or crisis support. If you are in crisis or distress, we strongly suggest you reach out to emergency services like 911 or 988.
While Online Counselling is available to everyone (over the age of 14 and residing in Canada), depending on your specific benefits plan, you may also have access to additional Sun Life mental health services.
These services are designed to complement each other, giving you flexible options for the support you need.
Sun Life Employee Assistance Program (EAP), by Dialogue
EAP offers up to four complimentary mental health sessions, per concern, for an unlimited number of concerns. You’ll have access to mental health therapists and specialists. You can continue with the same therapist after these sessions are finished by booking paid sessions using Online Counselling. You will use the same Dialogue account and process for both these services. Check your benefits plan for eligible coverage.
Sun Life Virtual Care, by Dialogue
Virtual Care includes 1 complimentary mental health session per concern, provided by Dialogue. In this session, you will speak to a Mental Health Specialist who will provide guidance towards the right next step for you. Once you use your free session, you can continue booking paid Online Counselling sessions, as needed. You will use the same account and process to access support for both these offerings. Check your benefits plan for eligible coverage.
Sun Life’s Stress Management and Well-Being program, powered by Dialogue
Stress Management and Well-Being program includes free, unlimited virtual access to mental health sessions until your acute or situational issue is resolved. The care team includes mental health therapists, physicians and nurses. Check your benefits plan for eligible coverage.
Mental Health Coach, by Kii Health
Mental Health Coach, by Kii Health, is a supportive first step in helping you understand your mental health needs. It starts with an online assessment to get a clear picture of your current mental health. You will then meet virtually with a 1-on-1 coach who will guide you to the most appropriate support based on your situation – such as online resources, public health programs and private therapy. This may include Online Counselling if recommended for you. Check your benefits plan for eligible coverage.
Dialogue is a trusted Sun Life partner and one of Canada’s leading virtual health and wellness providers.
Dialogue uses end-to-end encryption, which means your data and in-app messages are protected so that only you and the care provider you’re speaking with (such as a therapist) and the Care Team members supporting your concern can read them. No one else can access your private conversations or health information. Rest assured that your employer, organization, and even your family members cannot see your health or personal information without your permission.
Need help accessing your account with Dialogue?
Email sunlife-services@dialogue.co. Support is available Monday to Friday, 8 a.m. to 6 p.m. ET.
Have questions regarding your Sun Life benefits plan?
Contact the Sun Life Client Care Centre at 1-800-361-6212, Monday to Friday, 8 a.m. to 8 p.m. ET.
*If you have existing health insurance, check your mental health benefits for coverage eligibility, amounts and maximums. You'll receive a detailed insurance receipt after your appointment you can submit for reimbursement.
1 Dialogue is a wholly owned subsidiary of Sun Life Assurance Company of Canada operating as a stand-alone entity. All representations about Online Counselling, by Dialogue are those of Dialogue, Inc. and not Sun Life Assurance Company of Canada. Sun Life Assurance Company of Canada cannot guarantee the availability of the services and reserves the right to cancel the services with notice.
2 Access available to Canadian residents aged 14 yrs+. Benefits apply to you and your eligible dependents.
3 Counselors may share information if needed to prevent serious harm or as legally required.
