Contact Us
Need to speak with us?
Call 1-800-800-4786. For general inquiries, wait on the line to speak to the Client Care Centre or Insurance Service group. Or use these shortcuts to go directly to the team you need.
Sales
Insurance sales team
Your Sun Life team of experts deliver a full range of skill sets to meet your insurance needs
Find your sales representative
Or email salesdesk@sunlife.com
High Net Worth Solutions Centre
Get help with pre-application questions for cases with insurance premiums over $250,000 or death benefits over $7.5 million
New business and underwriting
- Case manager
Get help with administrative requirements for pending applications
Strategic Partner Program Advisors: Contact your dedicated case manager
Otherwise call: 519-888-3900 ext. 4413132
Or email advisorexperienceteam@sunlife.com
- Underwriter
Ask about underwriting requirements and decisions for pending applications
Strategic Partner Program Advisors: Contact your dedicated underwriter
Otherwise call: 519-888-3900 ext. 4413132
Or email advisorexperienceteam@sunlife.com
- Advisor Experience Team
For help with pending applications, Sun e-App support and general inquiries and feedback on business processes and resources
Press 1-1-1-4
In-force business and claims
- Client information requests
When you’re signed in, you can request information from the home page with Client Service Tools:
Check the status of new business by selecting Activity Centre
View client information by selecting Client Portfolio
Make a client service request for help with insurance contracts, insurability inquiries and more by selecting Request Centre
- Insurance policies and claims
Get help with life and health insurance policies, claims and more
Pending insurance contracts
Life and critical illness: Press 1-1-1-1
Personal health: Press 1-1-1-2
Long-term care: Press 1-1-1-3
Advisor Experience Team: Press 1-1-1-4
In-force insurance
Universal life / Sun Term: Press 1-1-2-1
Permanent and temporary: Press 1-1-2-2
Personal health: Press 1-1-2-3
Long-term care: Press 1-1-2-4
Claims
Life: Press 1-1-3-1
Disability and critical illness: Press 1-1-3-2
Long-term care: 1-1-3-3
Personal health and dental: Press 1-1-3-4
- Wealth management
Get help with investment products, payout annuities and rates
Find your wealth sales support representative
In-force guaranteed products: Press 1-2-1
Payout annuities and SunFlex Retirement Income: Press 1-2-2
Interest rate enhancements: Press 1-2-3
Sun Life Global Investments: Press 1-2-4
Segregated Funds
Guaranteed Investment Funds: Press 1-2-5-1
Funds administered through CI Investments: Press 1-2-5-2
Investment GIF e-App: Press 1-6-1
Support services
- Contracting and compensation
Find answers to commission and contracting questions
Contracting: Press 1-3-1
Compensation: Press 1-3-2
- Technical help
Get assistance with passwords and other technical issues
Investment and GIF issues: Press 1-6-1
Forgot Access ID or account lock out: Press 1-6-2
Insurance e-App: 1-6-3
Other technical issues: Press 1-6-4