Contact Us

Need to speak with us?

Call 1-800-800-4786. For general inquiries, wait on the line to speak to the Client Care Centre or Insurance Service group. Or use these shortcuts to go directly to the team you need. Getting started with Sun Life? Start with these helpful links.


Insurance sales team

Your Sun Life team of experts deliver a full range of skill sets to meet your insurance needs

Find your sales representative

Or email

High Net Worth Solutions Centre and Field Underwriting

Get help with pre-application questions for cases with insurance premiums over $250,000 or death benefits over $7.5 million

Pre-underwriting support

Jay Sankoff

AVP, High Net Worth Solutions Centre and Field Underwriting

Phone: 416-476-1981


Julie Lapostolle

Director, Field Underwriting Solutions

Phone: 438-229-5396


New business and underwriting

Case manager

Get help with administrative requirements for pending applications

Strategic Partner Program Advisors: Contact your dedicated case manager

Otherwise call: 519-888-3900 ext. 4413132

Or email


Ask about underwriting requirements and decisions for pending applications

Strategic Partner Program Advisors: Contact your dedicated underwriter

Otherwise call: 519-888-3900 ext. 4413132

Or email

Advisor Experience Team

For help with pending applications, Sun e-App support and general inquiries and feedback on business processes and resources

Press 1-1-1-4


In-force business and claims

Client information requests

When you’re signed in, you can request information from the home page with Client Service Tools:

Check the status of new business by selecting Activity Centre

View client information by selecting Client Portfolio

Make a client service request for help with insurance contracts, insurability inquiries and more by selecting Request Centre

Insurance policies and claims

Get help with life and health insurance policies, claims and more

Pending insurance contracts

Life and critical illness: Press 1-1-1-1

Personal health: Press 1-1-1-2

Long-term care: Press 1-1-1-3

Advisor Experience Team: Press 1-1-1-4

In-force insurance

Universal life / Sun Term: Press 1-1-2-1

Permanent and temporary: Press 1-1-2-2

Personal health: Press 1-1-2-3

Long-term care: Press 1-1-2-4


Life: Press 1-1-3-1

Disability and critical illness: Press 1-1-3-2

Long-term care: 1-1-3-3

Personal health and dental: Press 1-1-3-4

Wealth management

Get help with investment products, payout annuities and rates

Find your wealth sales support representative

In-force guaranteed products: Press 1-2-1

Payout annuities and SunFlex Retirement Income: Press 1-2-2

Interest rate enhancements: Press 1-2-3

Sun Life Global Investments: Press 1-2-4

Segregated Funds

Guaranteed Investment Funds: Press 1-2-5-1

Funds administered through CI Investments: Press 1-2-5-2

Investment GIF e-App: Press 1-6-1

Support services

Contracting and compensation

Find answers to commission and contracting questions

Contracting: Press 1-3-1

Compensation: Press 1-3-2

Technical help

Get assistance with passwords and other technical issues

Password reset

Investment and GIF issues: Press 1-6-1

Forgot Access ID or account lock out: Press 1-6-2

Insurance e-App: 1-6-3

Other technical issues: Press 1-6-4