Sun Life Diabetes Care Program

by Pillway

From healthy habits to the latest monitoring devices, your dedicated team is ready to support you on your diabetes journey.

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What’s the Diabetes Care Program?

The program gives Sun Life Clients living with type-1 or type-2 diabetes online access to trained healthcare professionals – at no cost.

Care Programs are offered through the Online Pharmacy, by Pillway. When you enrol, you’ll also get access to the Online Pharmacy including online prescription refills, pharmacist support and free medication delivery. Medication coverage depends on your benefits plan.

Available to all Canadians, except those in Quebec.

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Video: Diabetes Care program overview

Watch time: 2 minutes

See how Sun Life Diabetes Care Program, by Pillway helps make daily care easier – with real support, delivered to you.

Narrator: Do you struggle to lower your blood glucose levels? Or to establish healthy habits that help better manage your diabetes?

We understand and are here to help!

TEXT ON SCREEN: We’re here to help!

Narrator: Sun Life has partnered with Online Pharmacy, by Pillway, to provide you with access to the Diabetes Care Program. This program connects you with a professional support team dedicated to helping you achieve your diabetes goals.

TEXT ON SCREEN: Sun Life and Online Pharmacy by Pillway, have partnered to provide you with access to the Diabetes Care Program.

This program is not available to Quebec residents at this time.

Narrator: Here's how the program works.

You’ll meet with a pharmacist for a 30-minute virtual consultation. During this time, the pharmacist will complete an assessment to understand your personal health goals and how you are currently managing your diabetes.

Following the consultation, you’ll receive a personalized care plan with actions designed to help you achieve your goals.

If you’re using a tool to monitor your glucose levels in real-time, it may be able to seamlessly integrate into your plan; allowing your pharmacist to further personalize their recommendations for you as you progress through the program. A free trial kit for a continuous glucose monitor might be available. Ask your Pillway pharmacist during your consultation.

Your pharmacist will continuously update your care plan and schedule regular check-ins to provide coaching, proactive support, and education tailored to your needs. All of this is easily accessed through the Online Pharmacy, by Pillway.

This program is available to Sun Life plan members and their dependents at no cost and getting started is simple! Just sign in or complete your profile on the Online Pharmacy app or website, and book your 30-minute consultation.

To learn more about the program, visit our website at sunlife.ca/DiabetesCoach.

Don't take care of your diabetes alone. Let Sun Life's personalized Diabetes Care Program help you better manage your diabetes.

This program is not available to Quebec residents at this time.

Access comprehensive diabetes care – what’s included:

Personalized plan

  • 1-on-1 coaching from pharmacists with training in diabetes care.
  • Get a customized Care Plan built just for you - like your blueprint for success, designed to optimize your health.
  • Your Care Plan outlines your treatment and personal health goals, as well as personalized advice and recommendations on medication therapy, nutrition, monitoring and more.

Simple monitoring

  • A sensor-based or continuous glucose monitoring system can be used to integrate your glucose readings with the Care Program for highly personalized advice and recommendations.
  • During your initial consultation, a pharmacist will check your eligibility for a free trial kit of a sensor-based or real-time continuous glucose monitor (CGM), if you aren’t already using one.

Professional healthcare support

  • Meet your support team of licensed pharmacists from Pillway, with training in diabetes care.
  • Pharmacists are an important member of your care team. They’ll help you understand your assessments, medication regimen and treatment plan. Plus, they can share updates and recommendations with your Primary Care Provider, with your permission.
  • Your pharmacist support can extend beyond medication therapy. They can help direct you to other online programs and providers within your community, or they may direct you to other healthcare providers that can conduct further evaluations – such as optometrists or podiatrists.
  • Plus, you may have access to physicians and registered dieticians through LifestyleRx – an evidence-based, lifestyle medicine program that support individuals living with diabetes – depending on your province of residence.1

Getting started is easy, and at no cost!

1. Sign in or register for Online Pharmacy by Pillway

  • Diabetes Care Program is offered through the Online Pharmacy by Pillway.
  • Registering is easy and only takes a few minutes.
  • You’ll need to provide your name, contact information and drug card.
Get started

2. Book your 30-minute consultation

  • Log-in and navigate to the “Pharmacist consultation” section and choose “Diabetes consultation.”
  • Complete the short consultation form.
  • Pick a date and time that works for you.

3. Get the ongoing support you need

  • Your personalized program lasts as long as you need support.
  • For ongoing support and advice, reach out to your pharmacist, anytime.

What’s the Online Pharmacy, by Pillway?

The Online Pharmacy is a pharmacy platform that offers an easy way to get your medications without having to go to the store. It also offers care programs, like the Diabetes Care Program, Respiratory Care Program and Can Quit Program, for ongoing support.

 Additionally, you can:

  • Easily fill and refill prescriptions.
  • Get connected care. Pharmacists can contact your Primary Care Provider should there be any changes to your health status or medication needs.
  • Your medications will be delivered for free – as soon as next day.
  • Contact the pharmacy for support with your medications.
  • Consult with pharmacists with training in chronic disease care.

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Visit the website

Frequently asked questions

  • Your program support team may make recommendations. However, it will generally be your Primary Care Provider (e.g., family physician) that will adjust your medications, as necessary.
  • When enrolling in the program, the form requests your Primary Care Provider’s information. Your support team will keep them informed.
  • With your consent, your Primary Care Provider will be notified after every consultation.

Clients without a Primary Care Provider are still eligible for the Diabetes Care Program.

No. This program is funded by Sun Life.

Yes, absolutely! Speak with a member of the Online Pharmacy team to learn more. Contact them by:

Email:  support@sunlifehealth.pillway.com

Phone: 1-877-586-4661 

Once you’ve registered, you can chat directly and securely through the Online Pharmacy website or app.

Sun Life’s commitment to diabetes

Diabetes has become a global epidemic that affects approximately 537 million people worldwide. Over 90% of whom are living with type-2 diabetes. 

In 2012, we announced our commitment to slowing the advance of type-2 diabetes and its related complications. As part of this commitment, we've support communities around the world with over $50m in philanthropic contributions, and created products to help those living with diabetes access support and care, including Sun Life Term Life Insurance for Diabetes and the Diabetes Care Program.

Learn more

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Video: What is diabetes remission?

Watch time: 2 minutes 19 seconds

Looking for support in lowering your blood glucose levels, or putting type 2 diabetes into remission? Your dedicated support team will create your plan to help you establish sustainable habits with nutrition, physical activity, stress management and sleep. With your care plan and 1-on-1 coaching, it may be possible to lower your A1C levels, reduce the medications you are taking and put type 2 diabetes into remission.**

Narrator: Type 2 diabetes is a chronic condition that affects millions worldwide. But did you know it's possible to change its course?

The progression of type 2 diabetes often comes down to how our bodies use insulin less effectively over time, leading to higher blood sugar levels. This can lead to serious health complications. But there's hope.

In some cases, it is possible to put type 2 diabetes into remission; meaning that blood sugar levels return to below the diabetes range without the need for diabetes medications for at least three months.

Any action that leads to sustained weight loss of 15% or greater of your current body weight could potentially lead to remission of type 2 diabetes.

Remission may not be possible for some individuals with type 2 diabetes. Ask your healthcare professional for more information.

While remission isn’t a cure, it minimizes the risks of developing the complications of diabetes.

TEXT ON SCREEN: Diabetes remission minimizes the risks of:

  • Heart attack
  • Kidney disease
  • Stroke
  • Eye disease
  • And more..

Narrator: So, how can you find out if you are a good candidate for remission of type 2 diabetes? Where can you get support?

Start with a free consultation with a pharmacist through Sun Life’s Diabetes Care Program. This comprehensive program is designed to assist you every step of the way, offering personalized support and resources tailored to your unique health journey. With this support at your fingertips, building healthy habits and better managing type 2 diabetes has never been more achievable.

This program is available to Sun Life plan members and their dependents at no cost and getting started is simple!  Just sign in or complete your profile with the Online Pharmacy, by Pillway, on your desktop or mobile app.

Then select “Pharmacist Consultation” to book your first Diabetes Care Program appointment.

To learn more about the program, visit our website at sunlife.ca/DiabetesCoach.

This program is not available to Quebec residents.

Type 2 diabetes doesn't have to dictate the future of your health. With the right support and committed effort, remission could be possible.

Explore the Diabetes Care Program today and take the first step towards a healthier tomorrow.

More resources

Diabetes Support Hub

From expert diabetes management tips to diabetes recipes, discover how you can lead a healthy life with diabetes.

Visit the diabetes support hub

Term Insurance for Diabetes

A holistic solution for Canadians living with diabetes.

Learn more about term insurance for diabetes

Online Pharmacy, by Pillway

Online pharmacy with free medication delivery.

Transfer your scripts

Sun Life Respiratory Care Program

Get focused respiratory care, education and a personal take home summary to help you breathe freely.

Access comprehensive asthma and COPD care

Sun Life Can Quit Program

A quit smoking program for individuals who smoke cigarettes or vape – at no cost.

Quit smoking today

Sun Life Health knowledge hub

Support for your health and wellness.

Visit the Health & Wellness hub

1 LifestyleRx offers physician-led, evidence-based, lifestyle medicine programs that support individuals living with chronic conditions, such as diabetes, hypertension, and obesity. Only available in Ontario, British Columbia, and Alberta.

** Type 2 diabetes remission is defined as achieving specified glycated hemoglobin (A1C) thresholds without any antihyperglycemic medications for a minimum of 3 months: remission to prediabetes (A1C between 6.0% and 6.4%) and remission to normal glucose concentrations (A1C <6.0%). Remission may not be possible for some individuals with type 2 diabetes. Remission of diabetes is not synonymous with cure. Ask your healthcare professional for more information.

SHG Pharmacy Inc., SHG Manitoba and SHG West Pharmacy Inc., doing business as Pillway pharmacies, are partially owned by Simpill Health Group Inc. For your information, and as a point of disclosure, Sun Life Assurance Company of Canada has partial ownership in Simpill Health Group Inc.