Withdrawal redesign

We’ve revamped our online withdrawal process for plan members. The redesigned tool provides an easier and more streamlined experience, while also ensuring all transactions are secure via fraud controls that will remain in place.

What’s changing?

• Expanded access: Plan members participating in eligible share-based plans will now have access to the improved withdrawal experience.
• Enhanced withdrawal details page: This page has been redesigned for the shares experience. Instead of withdrawing a fixed dollar amount, plan members can now sell specific units of shares.
• Clearer estimates for better decision-making: To help plan members make more informed decisions, we will now display an estimated dollar value of the shares being sold - calculated using the current unit value. This removes the need for guesswork when initiating a withdrawal.
• Interac® verification services: With this expansion, more plans will now have access to the Interac Verification Services introduced on March 30, 2025. This feature allows plan members to securely update their banking information for one-time withdrawals by signing in directly to their preferred bank via the Interac platform.

Questions? We are here to help.

Please contact your Group Retirement Services Representative.