Integration of Interac® verification service into the lump sum feature

July 10, 2025

We’re excited to share an enhancement coming this summer to the “One-time contribution” feature that will provide plan members with a more secure and seamless way to add their banking information.

What this enhancement means:

In addition to the existing option to manually enter banking information, plan members will soon have the option to use Interac Verification Service® to provide their banking information securely. In this process, the Interac system securely verifies and updates banking information directly through the online platform. This integration improves the security and convenience of the experience by leveraging Interac’s trusted system, minimizing plan member input errors. 

Important details: 

  • Similarly to the lump sum current state, the banking information received through Interac won’t be matched against any plan member data we have on file – plan members will be able to add any banking information for accounts they own. 

  • If selected by the plan member, all banking information submitted, whether manually or through Interac, will continue to be saved in our system for future use. It’ll be saved within the “One-time contribution” journey. It won’t be saved for future use for any other Group Retirement Services journey (i.e. withdrawals) or non GRS journey.

Questions? We’re here to help.

Please contact your Group Retirement Services Representative.