Did you know that you can save time and manual effort by updating your member’s information online?

August 08, 2023

When you enter information into the system it is processed immediately. This means there is no need to send the data to your Sun Life representative to enter on your behalf. It’s easy, safe and accurate!

How does it work?

With the “View or update member information” feature, you can view, edit, and make changes to an individual plan member’s information in a few easy steps:

  1. Log in to the plan sponsor website using your Access ID and password.
  2. Under “Administration,” click “Manage members.”
  3. Select “View or update member information” and click “Next.” To help you navigate this experience, we’ve created a step-by-step guide and an overview video. The video is available on the feature’s page of the sponsor secure site.

If you don’t have access to the secure Sponsor site, please contact your Group Retirement Services representative.

Questions?

Contact your Sun Life Group Retirement Services representative.