Contract Update: Announcing a change to our medical second opinion services provider

As of June 1, 2025, medical second opinion services will be available through our Lumino Health Virtual Care platform. We’ll share more information with you about this service closer to the launch date.

What this change means for you and your plan members

As of June 1, 2025, Teladoc Medical Experts will no longer be available through Sun Life group benefits plans. We’ll automatically transition your second opinion services to Sun Life Medical Second Opinion, by Dialogue. The service will be available through the Lumino Health Virtual Care platform. The service will also be available through a dedicated phone line, accessible 24/7.

Plan members and their dependents will be able to use the Teladoc services until May 31, 2025. Teladoc will continue to provide their services to plan members and their dependents who already have an open case at the time of transition. For any new cases on or after June 1, 2025, plan members and their dependents can use the Sun Life Medical Second Opinion service.

Please note, no action is required by you or your plan members for the transfer of your plan. But we’ll provide you with a detailed flyer to share with your plan members closer to the launch date. Here is an FAQ providing more details about this change.

This Focus Update is an important document and amends your Sun Life Group Benefits contract(s), starting on June 1, 2025. After this date, we'll update your contract and booklet at your next plan revision.

You’ll find the changes to your contract in the following links:

If the services are available under your Extended Health Care plan:

New contract wording – English.

New contract wording – French.

If the services are available under your Critical Illness plan:

New contract wording – English.

New contract wording – French. 

Questions? We’re here to help.

Please contact your Sun Life Group Benefits representative.