Lumino Health Centre

Plan members can now easily find a provider that offers online appointments by looking for the “virtual visits” icon on Lumino Provider Search. It appears next to providers who may be offering phone or video appointments.

Providers can have an extended profile on Lumino Provider Search. These profiles provide details, such as office hours, images of the provider and the facility, as well as services and amenities.

Plan members can request an appointment directly from the my Sun Life mobile app or mysunlife.ca, as well as book an appointment online with some paramedical providers with extended profiles.

Plan members can select their favourite providers by clicking the heart icon on the provider's profile. This makes it easy for plan members to connect with their preferred providers. They can:

• see complete provider information in one convenient spot,
• click to call,
• get directions on the go,
• book appointments online.

Through Lumino Provider Search, plan members can also share their favourite providers with family and friends by text, email, and on social media.

Cost indicators ($/$$/$$$) are available for each provider based on plan member claims history. Choosing a lower-cost provider can save the plan member money through lower co-payments and lower claims costs.  It can also help plan members maximize their coverage over time, which also translates to plan sponsor savings. 

In addition to the my Sun Life mobile app and mysunlife.ca, plan members can use their Alexa¹ smart speakers to search for nearby dentists, physiotherapists, chiropractors, massage therapists or psychologists.

Plan members can search for providers with the lowest cost, highest rating, and/or closest distance. Details are sent by text message and include the contact, cost, and rating information.