We’re introducing another layer of security when we need to verify your identity. All it takes is your phone number. It’s a fast and easy way to help us protect your information.

Sign in with confidence

Sun Life cares about protecting your personal information. With Two-Step Verification, signing in might look a little different, but it will help keep your account protected.

What it means for you

Sun Life is serious about protecting your personal data. Two-Step Verification adds an extra layer of security that will help prevent someone else from getting into your account. Sun Life will verify your identity with a text or phone call when we consider it necessary.

How it works

It doesn’t take long to set up:

  • You’ll start by adding one or more phone numbers.
  • You can choose to have the security code sent by text message, or by phone.
  • To confirm your identity, you might be asked for a one-time security code during sign-in. It may be because you're signing in with an unfamiliar browser. We want to know that it’s really you accessing your account.
  • You can elect to have this step included every time you sign in.
  • Never give anyone else your security code.

FAQs about our Two-Step Verification

If you have more than one number on file, you’ll have more ways to get the security code. For instance, if you’re not at home with your landline, you'll be able to get the code with your other number. 

No. You can choose to get the code through an automated voice message on your landline. And of course, you can get the code through an instant text message. 

Currently we don't support all international numbers. The countries and territories in the list below are the ones we support:

  • Canada 
  • United States 
  • United States Virgin Islands 
  • Northern Mariana Islands 
  • Guam 
  • American Samoa 
  • Puerto Rico 
  • Bahamas 
  • Barbados 
  • Anguilla 
  • Antigua and Barbuda 
  • British Virgin Islands 
  • Cayman Islands 
  • Bermuda 
  • Grenada 
  • Turks and Caicos Islands 
  • Montserrat 
  • Sint Maartin 
  • Saint Lucia 
  • Dominica 
  • Saint Vincent and the Grenadines 
  • Dominican Republic
  • Trinidad and Tobago 
  • Saint Kitts and Nevis 
  • Jamaica 

Give us a call at 1-877-786-5433, if you have questions. Our regular business hours are 8 a.m. to 9 p.m ET.

There could be standard messaging and data fees from your carrier. Please refer to your mobile plan details for more information on messaging fees.