Support for those impacted by the wildfires in Western Canada

We know that the fires in Western Canada have devastating effects and may have caused some of your plan members to have to evacuate their homes quickly. Help to all those impacted is critical. We’re here and have put the following supports in place.

The Client Care Centre (CCC) has implemented their Rapid Response processes. This means:

• All plan member level courier fees for cheques and withdrawal fees will be waived when processed through the Client Care Centre (CCC);
• The hold time for a cheque cancellation will be lifted, and re-issued immediately, for amounts under $10,000;
• Web transaction fees will be waived for impacted members signing in to their accounts to make transactions;
• If Sun Life or the plan sponsor has the plan member address on file, Sun Life can mail a plan member cheque to an alternate address. The alternate address may be obtained over the phone (please note that there is a weekly maximum withdrawal amount of $5,000);
• Withdrawal requests received by the CCC after 4 p.m. ET will be entered on the same day.

Plan members can contact Sun Life’s Client Care Centre at 1-866-733-8612, Monday to Friday, 8 a.m to 8 p.m ET.

For more information, please contact your Group Retirement representative