Common support questions

Have trouble accessing your account? Looking for a claim that you made? We've gathered some helpful links to our most commonly asked questions. 

As you may expect, many Canadians are trying to reach us right now. We ask for your patience as we are receiving many questions. We're committed to continually updating our COVID-19 information page, where you'll find answers to the most frequently asked questions we receive.

Go to for the latest updates

Our Client care call centre will be open this Saturday, between 9 a.m. and 5 p.m. to help.

I need help signing in

Having issues signing in with your email or password? We’re here to help.

help

I want to check my coverage

Find out how you can get your coverage details. See what you’re eligible for. Print or download your coverage card.

Coverage and eligibility

I want to change my address

Find out how you can update your address and other personal information.

Update your address

I want to submit or track a claim

Submit or track claims, online, on your smartphone or by mail.

Submit or track a claim

I want to find a form

Find out how you can get the claim form you need, quickly and easily.

Find a form

I want to check my balance

We offer several easy ways to check your account balance.

Check a balance

Contact us

Our phone lines are open Monday-Friday: 8 a.m. to 8 p.m. ET

If you have benefits through your workplace


Please have your drug or travel card ready.

If you have savings and investments through your workplace


Please have your numerical sign-in/access ID and password ready.

If you bought insurance and investments through your advisor


Not yet a customer? Talk to an advisor to help answer your questions.