We’re here to support you through COVID-19. Here’s how we can help you.
Plan sponsors & advisors
Life’s brighter under the sun
© Sun Life Assurance Company of Canada. All rights reserved.
SLF
We’re here to support you through COVID-19. Here’s how we can help you.
For the best mobile experience
download the my Sun Life appSign-in help Register now
Please sign in through mySunlife.ca
Not registered? Register now
By signing in, you agree to these terms and conditions.
Insurance view all insurance
Investments view all investments
Go to mysunlife.ca to:
Not registered yet? Register online at mysunlife.ca or by phone at 1-877-SUN-LIFE (1-877-786-5433). You will need your policy number (e.g. 037000) and ID number. If you’ve already registered for Customer Access, you don’t need to register again.
Note: The my Sun Life Mobile app and web services are available to Sun Life Financial group benefits clients. You may see wording related to a group plan that’s not applicable, but the coverage details will be correct.*
*If you are a PHI policy owner, you will not see your or your insured family member’s exclusions. You need to refer to your contract to view specific details and exclusions.
In all provinces except Quebec, you'll receive a pay-direct drug card to be used at the pharmacy when purchasing medications. When you present this card to your pharmacist, the portion that is covered by the plan will be paid automatically. You just pay the remainder of the cost at the pharmacy counter.
For Quebec residents, the pay-direct drug card is not available. If you live in Quebec, you'll need to complete a claims form and submit it after you've applied for reimbursement under your provincial plan or group benefits plan.
To arrange for direct deposit of your claim payments, you'll need to register for web services and provide bank account details.
You’ll find an initial supply of paper forms in your welcome package. Mail your completed form, along with your original receipts to the claims office nearest you:
Sun Life Assurance Company of Canada
PO Box 11658 Stn CV
Montreal QC H3C 6C1
Sun Life Assurance Company of Canada
PO Box 2010 Stn Waterloo
Waterloo ON N2J 0A6
Remember to keep a copy for your records. You can also print the forms here:
Dental claim form for personal health insurance
Extended health care claim form for personal health insurance
To ensure payment of these expenses:
More information on Emergency Travel Medical claims is in your welcome package.
© Sun Life Assurance Company of Canada. All rights reserved.
SLF
1 For forms which require changes (such as a termination form), contact the Personal Health Insurance administration team at 1-877-SUN-LIFE (1-877-786-5433) with menu options 1 for English. Changes to the plan such as an address change, adding or removing a dependant or adding or removing a benefit cannot be done on the website.
2 If you have medical (non-drug) exclusions, you can still see these benefits but there is a disclaimer on the website to indicate the contract will determine the level of coverage they have.
3 Data charges may apply when using this app. my Sun Life Mobile is free for anyone to download, however, you will not be able to access information on the app unless you own Personal Health Insurance or Health Coverage Choice from Sun Life Financial; or if you have benefits through an employer group plan.
4 When the payment is deposited, an email is sent to the owner informing them the claim has been processed and the owner can sign in to see the claims payment details.